Amya Hentschel
Grand Rapids,MI
Summary
I'm currently a student at the University of Michigan in their Comprehensive Studies program. Before this I was a manager at Biggby Coffee while simultaneously attending GRCC, seeking an associate's degree. I love being a leader, whether it's by developing the skills of another or by simply doing the right thing when the time comes. Overall, I would best describe myself as a hardworking and dedicated person.
Overview
3
3
years of professional experience
Work History
Manager
Biggby Coffee
07.2023 - 08.2024
- Monitored and documented inventory, placing replenishment orders to ensure availability
- Performed routine cleaning and repair tasks on espresso, grinder, and toaster machine parts, per company and state food hygiene standards
- Maintained high customer service standards in high-volume, fast-paced environments
- Build, manage, and develop a full team, provide coaching and mentorship, conduct bi-yearly performance evaluations, and establish inclusive work cultures
Percolator (Trainer)
Biggby Coffee
11.2021 - 07.2023
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in a 30% decrease in customer wait time.
- Adapt existing frameworks to accommodate mobility limitations and physical disabilities
- Kept a safe and clean working area, ensuring all equipment remained in good working order
- Train multiple new hires on standard operating procedures, time management skills, safe food handling procedures, and POS systems.
Education
Bachelors - Spanish Language And Literature
University of Michigan
Ann Arbor, MIAssociates - Arts
Grand Rapids Community College
Grand Rapids, MI04-2024
Skills
- Detail oriented
- Develops positive workplace relationships
- Thoughtful communication
- High-level thinking problem solving
Interests
Timeline
Manager
Biggby Coffee
07.2023 - 08.2024
Percolator (Trainer)
Biggby Coffee
11.2021 - 07.2023
Bachelors - Spanish Language And Literature
University of Michigan
Associates - Arts
Grand Rapids Community College
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