Amya Lockhart
Sugar Land,TX
Summary
Enthusiastic team member with many years expertise in customer service. Excels in problem solving, adaptability, multitasking, and time management while being devoted to giving every customer a positive and memorable experience. Adept at working effectively unsupervised and quick at learning a new skill; I’m ready to apply skills to a new position.
Overview
6
6
years of professional experience
Work History
Key Administration
Classic Elite Chevrolet
Sugar Land, TX
12.2023 - Current
- Taking inventory of items of the store.
- Managing databases.
- Answering and directing phone calls.
- Effectively communicates and implements company policies.
- Office management.
- Receiving and directing visitors.
- Filing
- Manage data in spreadsheets and reports.
- Onboarding new teammates.
- Reporting
Front Desk Agent
Courtyard by Marriott
Kingwood, TX
09.2022 - 02.2023
- Greeted customers in a friendly and professional manner, while providing excellent customer service.
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Handled cash, credit, and debit card transactions accurately.
- Utilized problem-solving techniques to resolve customer complaints quickly and satisfactorily.
- Interacted kindly with guests, offering assistance and support.
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
- Performed various administrative duties, such as filing documents and updating databases.
- Responded effectively to guest inquiries regarding hotel services, amenities, directions, and local attractions.
- Coordinated with housekeeping staff to verify all rooms were clean and ready for guests.
- Conducted regular audits of front desk operations to ensure accuracy and efficiency.
- Utilized extensive knowledge of rates, packages, and special promotions to drive sales.
- Developed positive working relationships with colleagues across departments.
Bistro Attendant
Courtyard by Marriott
Kingwood, TX
08.2022 - 02.2023
- Handled inventory control measures, such as ordering stock when needed or checking expiry dates.
- Demonstrated ability to handle customer inquiries and complaints in a professional manner.
- Maintained knowledge of menu items and advised customers on food selections, as needed.
- Ensured compliance with all health regulations regarding food safety standards.
- Restocked kitchen supplies when necessary, including ingredients for sandwiches, salads.
- Organized special events held at the bistro, such as birthday parties or corporate functions.
- Prepared coffee and tea beverages for customers according to their specifications.
- Utilized excellent time-management abilities to complete tasks efficiently within specified time frames.
- Maintained cleanliness of dining area, including tables, chairs, floors, and counters.
- Processed payments using cash registers and POS terminals accurately and efficiently.
- Performed daily opening and closing duties, such as setting up workstations for staff members.
Server
Main Event Entertainment
Stafford, TX
11.2021 - 01.2022
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Prioritized multiple tasks in a dynamic environment while staying calm and composed.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and remember orders.
- Resolved customer complaints and inquiries in a timely manner.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Attended company and restaurant required trainings and meetings, improving skills.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Set up linens, dishes, and silverware to prepare tables for customers.
- Maintained cleanliness of dining area, including tables, chairs, floors, and counters.
Crew Member Trainer
Tropical Smoothie Cafe
Alpharetta, GA
04.2019 - 12.2021
- Demonstrated excellent customer service skills, including greeting customers and providing helpful advice on products.
- Developed a training plan that was responsible for overall direction, coordination, and evaluation of new employees.
- Efficiently handled cash payments and credit card transactions.
- Provided detailed descriptions of various products to customers.
- Worked closely with team members to ensure efficient workflow throughout shift hours.
- Responded quickly to customer concerns or complaints in a professional manner.
- Maintained a clean work environment, ensuring all equipment was in proper working order.
Education
Bachelor Degree -
Lone Star College
Houston, TX10.2024
Diploma - Medical Terminology, Healthcare essentials
Chattahoochee High School
Alpharetta, GA05.2020
Some College (No Degree) - Psychology
Georgia State University
Atlanta, GASkills
- Numerical memorization
- Customer service
- Typing
- Microsoft Outlook
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- Basic computer skills
- Data Entry
- Hospitality
- Good Penmanship
- POS
- Patience
- Honesty & integrity
- Willingness to work hard
- Dependability
- Time management skills
- Self confidence
- Motivation
- Willingness to learn
- Communication skills
- Professionalism
- Guest Satisfaction
- Automated Telephone Systems
Timeline
Key Administration
Classic Elite Chevrolet
12.2023 - Current
Front Desk Agent
Courtyard by Marriott
09.2022 - 02.2023
Bistro Attendant
Courtyard by Marriott
08.2022 - 02.2023
Server
Main Event Entertainment
11.2021 - 01.2022
Crew Member Trainer
Tropical Smoothie Cafe
04.2019 - 12.2021
Bachelor Degree -
Lone Star College
Diploma - Medical Terminology, Healthcare essentials
Chattahoochee High School
Some College (No Degree) - Psychology
Georgia State University
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