Amya McCoy
Lancaster,TX
Summary
Results-driven remote professional with proven success in both customer service and virtual administration. Managed 60+ customer inquiries daily while maintaining 95%+ satisfaction ratings and reducing response times by 30% through efficient communication and problem-solving. Successfully coordinated schedules, organized digital files, and supported executive operations with zero missed deadlines. Demonstrated ability to improve workflow efficiency by 20% while maintaining 99% accuracy in data entry and documentation. Highly self-motivated, detail-oriented, and committed to delivering exceptional service in remote environments.
Overview
3
3
years of professional experience
Work History
Virtual Administrative Assistant
Sutherland Global
Remote
03.2023 - 06.2025
- Improved scheduling efficiency by 40%, reducing missed meetings and conflicts
- Managed and organized 1,200+ records monthly with 98%+ data accuracy
- Created automated reporting system that reduced weekly reporting time by 5 hours
- Supported transition to remote operations, increasing team productivity by 25%
- Handled confidential documentation with zero compliance violations
Customer Service Representative
Welocalize
Remote
08.2025 - 01.2026
- Assisted 10+ business owners with inbox management and client communication
- Reduced client email backlog by 50% within 30 days
- Increased client response time efficiency by 35%
- Managed social media inquiries leading to 20% engagement growth
- Maintained 100% on-time project delivery rate
Education
High School Diploma -
Lancaster High School
Lancaster, TX05-2022
Skills
- Conflict resolution
- Supporting team goals
- Giving and receiving feedback
- Active listening
- Explaining ideas clearly
- Motivating others
Timeline
Customer Service Representative
Welocalize
08.2025 - 01.2026
Virtual Administrative Assistant
Sutherland Global
03.2023 - 06.2025
High School Diploma -
Lancaster High School