A'Mya Mines
Ashland,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational br Good at using communication and team work in order to finish task efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Park Services Supervisor
Kings Dominion- Park Services
Doswell, VA
03.2021 - 09.2024
- Provided guidance to staff members regarding customer service issues or complaints.
- Resolved conflicts between employees or between customers and employees in a professional manner.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various tasks and promation
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Provided feeedback to those looking to move up in leadership
Restaurant Hostess
Cracker Barrel
Ashland, VA
01.2023 - 03.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Provided menus and answered questions about menu items and specials.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Education
Bachelor of Science - Culinary Science
Culinary Institute of America
Hyde Park, NY12-2026
High School Diploma -
Patrick Henry High School
Ashland, VA06-2024
Associate of Applied Science - Social Sciences
J Sargeant Reynolds Community College
Richmond, VA05-2024
Skills
- Kaivac, Hotsee, and Compactor operation
- Staff Management
- Team Collaboration and Building
- Coaching and Mentoring
- Multitasking and Organization
- Customer Service
- Policy Implementation
- Handling Complaints and Problem-Solving
- Phone and Email Etiquette
- Guest Engagement
- Guest Seating
- Table setting arrangements
- Greeting guests
Certification
- Kaivac
- Hotsee
- Compactor
Languages
French
Elementary
Affiliations
-Volunteer works
Accomplishments
- Leader of the Year
- Put People First(building rapport)
- Lola Bunny Award(keeping others in line)
References
References available upon request.
Timeline
Restaurant Hostess
Cracker Barrel
01.2023 - 03.2023
Park Services Supervisor
Kings Dominion- Park Services
03.2021 - 09.2024
Bachelor of Science - Culinary Science
Culinary Institute of America
High School Diploma -
Patrick Henry High School
Associate of Applied Science - Social Sciences
J Sargeant Reynolds Community College
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