AMYA NOIL
Austin,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in Aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
Austin, TX
05.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Operations Agent
Southwest Airlines
Austin, TX
08.2023 - 11.2023
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Reduced waste and saved resources through effective inventory management and process optimization.
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Collaborated with cross-functional teams to drive continuous improvement initiatives, resulting in increased productivity.
- Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
- Enhanced on-time performance by efficiently managing aircraft turnaround processes.
- Improved airport safety by conducting regular inspections and identifying potential hazards.
- Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
Customer Service Agent
Southwest Airlines
Austin, TX
05.2022 - 08.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Bachelor of Science - Counseling Psychology
Huston-Tillotson University
Austin, TX05.2022
Skills
- Initiative
- Talented leader
- Team collaboration
- Decision Making
- Verbal and Written Communication
- Time Management
- Speech Clarity
- Conflict Mediation
- Creative Thinking
- Complaint Resolution
- Flexible and Adaptable
- Dependable and Responsible
- Self-Motivated
- Scheduling Coordination
- Continuous Improvement Mindset
Accomplishments
- I am a creator of a podcast about self love and reflection called looking into you
Additional Information
- PERSONAL INFORMATION SKILLS EDUCATION AND , AB Honor Roll 2021, 2018 Dean's List 2022
Timeline
Registered Behavior Technician
Action Behavior Centers
05.2024 - Current
Operations Agent
Southwest Airlines
08.2023 - 11.2023
Customer Service Agent
Southwest Airlines
05.2022 - 08.2023
Bachelor of Science - Counseling Psychology
Huston-Tillotson University