Amya Scott
Aurora ,IL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Aurora, IL
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Apple Technical Support Agent
Apple
Remote
08.2021 - 11.2023
- Maintained up-to-date knowledge on Apple products and services, ensuring accurate information was provided to customers during support interactions.
- Collaborated closely with engineering teams to resolve software bugs and hardware defects, ensuring customer satisfaction.
- Boosted call center efficiency by mastering internal tools such as ticketing systems and knowledge databases.
- Established rapport with clients through active listening skills that allowed me to understand their specific problems quickly.
Target
Customer Service Department
Westmont, IL
10.2020 - 04.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Chicago State University
09.2022
Skills
- Report Writing
- Security Guard License
- Superior customer service
- Relationship building and management
- Complex Problem-Solving
- Team Leadership
- Attentive and Observant
Timeline
Security Officer
Allied Universal Security Services
12.2023 - Current
Apple Technical Support Agent
Apple
08.2021 - 11.2023
Target
Customer Service Department
10.2020 - 04.2021
Chicago State University