Amy Alicea
Ocala,FL
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgement to positively impact company success. Proven leader with engaging demeanor and success working in the most demanding environments.
Overview
21
21
years of professional experience
Work History
Event Coordinator
The Town of Lady Lake
Lady Lake, FL
01.2024 - Current
- Coordinated logistics for 20+ community events yearly, ensuring seamless execution and positive participant experiences.
- Managed vendor relationships, negotiating contracts to optimize resources and reduce costs.
- Developed event marketing materials, enhancing awareness and attendance through targeted outreach strategies.
- Oversaw volunteer recruitment and training, fostering a collaborative team environment for successful event operations.
- Implemented feedback mechanisms post-events to identify areas for improvement and drive future success.
- Established partnerships with local businesses, increasing sponsorship opportunities and community involvement in events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Brainstormed and implemented NEW creative event concepts and themes.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
General Manager
AMF Galaxy West Bowling Center
1818 SW 17th Street Ocala, 34471
12.2021 - 01.2024
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Performed cash handling activities and secured nightly bank deposits.
- Planned events from concept to completion by responding to event inquiries and corporate booked events.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Managed inventory through effectively ordering and stocking all necessary items to run successful operations.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Senior Manager
CEC Entertainment
Ocala, FL
02.2019 - 12.2021
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Carefully interviewed, selected, trained and supervised staff.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Event Coordinator/Manager of Operations
Just Entertainment, Inc.
Ocala, FL
01.2005 - 10.2019
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and day of event coordination
- Accomplished multiple tasks within established timeframes.
- Promoted adherence to client-event requirements through effective delegation, prioritizing and management of all entire production lifecycle, from concept to execution
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Oversaw preparation and management of event budgets to deliver at or below projected costs..
- Solicited feedback from clients to assess event success and uncover opportunities for improvement
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Arts - Psychology
Sante Fe College
Gainesville, FL05.1993
Some College (No Degree) - Psychology
University of Florida
Gainesville, FLSkills
- Staff management
- Vendor Coordination
- Vendor Relations
- Financial management
- Relationship building
- Coaching and mentoring
- Business planning
- Data-Driven Decision-Making
- Event Calendar Management
- Event Planning
Timeline
Event Coordinator
The Town of Lady Lake
01.2024 - Current
General Manager
AMF Galaxy West Bowling Center
12.2021 - 01.2024
Senior Manager
CEC Entertainment
02.2019 - 12.2021
Event Coordinator/Manager of Operations
Just Entertainment, Inc.
01.2005 - 10.2019
Associate of Arts - Psychology
Sante Fe College
Some College (No Degree) - Psychology
University of Florida