Amy DeGrand
Hilton Grand Vacations Club
Henderson,NV
20
years of professional experience
Dedicated Customer Care Specialist with a proven track record in resolving inquiries and enhancing customer satisfaction. Skilled in effective communication and problem-solving, driving streamlined processes to deliver quality service.
Work History
Customer Care Specialist
2 Years 10 Months- Assisted customers with reservations, ensuring seamless booking experiences and satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed conflict resolution by addressing guest concerns and providing timely solutions.
- Collaborated with team members to streamline processes and enhance service delivery efficiency.
Flight Attendant
1 Year 2 Months- Delivered exceptional customer service, ensuring passenger safety and comfort throughout flights.
- Assisted in emergency procedures, maintaining compliance with safety regulations and protocols.
- Conducted pre-flight checks to confirm availability of safety equipment and supplies.
- Collaborated with cabin crew to manage in-flight service efficiently and effectively.
Assistant Cage Manager
3 Months- Coordinated daily operations, ensuring efficient workflow and optimal customer satisfaction.
- Implemented standard operating procedures, enhancing consistency in service delivery.
- Streamlined inventory management processes, improving accuracy and reducing waste.
- Assisted in training and mentoring new staff to enhance service quality.
Team Manager
11 Months- Led team in delivering high-quality gaming experiences, enhancing player engagement and satisfaction.
- Implemented performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
- Managed scheduling and resource allocation to optimize operational workflows and reduce downtime.
- Developed training programs for staff, improving onboarding efficiency and knowledge retention.
- Fostered a positive team culture through mentorship and support, contributing to improved morale and productivity.
Inside Sales Representative
1 Year 7 Months- Facilitated customer inquiries and provided product information to drive sales conversions.
- Developed and maintained strong relationships with clients to enhance customer loyalty.
- Analyzed market trends and competitor offerings to inform strategic sales initiatives.
- Collaborated with cross-functional teams to optimize order processing and fulfillment efficiency.
Outside Sales Representative
1 Year- Developed and maintained relationships with key clients to drive sales growth.
- Delivered product demonstrations to showcase features and benefits to clients.
- Conducted market research to identify potential leads and industry trends.
- Collaborated with team members to strategize on customer outreach initiatives.
Production Line Leader
12 Years- Implemented process improvements, resulting in reduced downtime and increased throughput.
- Supervised production line operations to ensure adherence to safety and quality standards.
- Coordinated daily production schedules to optimize workflow and resource allocation.
- Trained and mentored team members on efficient manufacturing processes and equipment usage.
- Collaborated with cross-functional teams to resolve production issues and enhance performance.
Education
Associate of Science - Communications
Skills
Customer service excellence
Inbound customer service
Product support
Problem resolution
Call center experience
Reservation management
[Product or service] support
Quality assurance
Customer interaction management
Payment processing
Booking coordination
Interests
Cooking
Gardening
Offering time and support to shelters for the homeless
women
and animals.
Timeline
Customer Care Specialist
Hilton Grand Vacations Club
11.2023 - CurrentRead More
Flight Attendant
Spirit Airlines Inc.
08.2022 - 10.2023Read More
Assistant Cage Manager
MGM Grand
02.2022 - 05.2022Read More
Team Manager
Evolution Gaming
03.2021 - 02.2022Read More
Inside Sales Representative
LKQ Corporation Inc.
08.2019 - 03.2021Read More
Outside Sales Representative
Bell Fork Lift
07.2018 - 07.2019Read More
Production Line Leader
Adient US
07.2006 - 07.2018Read More
Monroe County Community College
Associate of Science from Communications
Read More
Hall of Fame 2025, Top 10 preformer 2x, VPG 2x
Top 10 in bookings for 18 months. Sales volume percentage for over 12 months