Amyha Venable
Jacksonville,FL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
7Brew Barista
7Brew
07.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Business Office Associate
CarMax
07.2022 - 07.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Engaged with customers to build business relationships.
- Kept reception area clean and neat to give visitors positive first impression.
- Developed correspondence letters, memos, and emails.
Best Buy Sales Consultant
Best Buy
03.2021 - 07.2022
- I've accurately handled transactions for multiple companies accurately and effectively
- I've organized and conducted team building exercises
- I'm very self driven and motivated to help customers choose across a wide range of products and options to satisfy their needs and budgets
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maximized customer retention by resolving issues quickly.
Starbucks Barista, Starbucks
09.2020 - 03.2021
- I've handled transactions accurately and effectively in a fast paced environment
- I've organized and conducted team building exercises
- Strong multitasker
- Face to face customer service with excellent remarks.
Education
High school diploma - General Studies
Duval Charter High school
Jacksonville, FLSkills
- Cash Handling
- Cashiering
- POS
- Sales
- Microsoft Outlook
- Barista Experience
- Coffee Machinery
- Cash Register Operation
- Smoothie Making
- Excellent Memory
- POS System Operations
- Sales Expertise
- Coffee and Tea Expertise
- Credit Card Transactions
- Ability to Adapt
- Individualized Instruction
- Team Instructions
- Resolving Complaints
- Menu Memorization
- Exceptional Customer Service
- Beverage Preparation
- Team Leadership
Timeline
7Brew Barista
7Brew
07.2023 - Current
Business Office Associate
CarMax
07.2022 - 07.2023
Best Buy Sales Consultant
Best Buy
03.2021 - 07.2022
Starbucks Barista, Starbucks
09.2020 - 03.2021
High school diploma - General Studies
Duval Charter High school