Amyiah Humphrey
Forneh,Texas
Summary
Dynamic professional with a proven track record in customer service and team development, notably at Cheddars Scratch Kitchen. Excelled in critical thinking and Microsoft Excel, enhancing customer satisfaction and employee retention. Known for exceptional problem resolution and fostering empathetic client relationships, significantly exceeding service standards without relying on numerical percentages.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Xfinity Comcast
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Cashier
Mcdonald’s
08.2021 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Diploma -
Mesquite High School
Mesquite Texas 05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Call center experience
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Microsoft Excel
- Prioritization
- Customer education
- Multi-line phone talent
- Coordination
- Sales expertise
Timeline
Customer Service Representative
Xfinity Comcast
08.2024 - Current
Customer Service Cashier
Mcdonald’s
08.2021 - 01.2024
Diploma -
Mesquite High School