Summary
Overview
Work History
Education
Skills
Timeline
Volunteer/Community Services
Generic

Amy Jo Gross

Marietta,Georgia

Summary

Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Patient Meals Liaison

Wellstar
Marietta, GA
12.2021 - Current
  • Provide meals to approximately 50 residents in dining room, or delivery of meals to their rooms
  • Assist with preparation of salads, fruits and desserts
  • Set-up and preparation of dining room for meals
  • Assist with training of new servers
  • Communicate to management of any changes in dietary needs for residents
  • Assist in dishwashing duties, as needed
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Recommended service improvements to minimize recurring resident issues and complaints.
  • Performed tasks in professional, caring and friendly manner.

Statewide Intake Specialist IV

Texas Department of Family & Protective Services, State of Texas
Austin, TX
10.2007 - 11.2021
  • Assess incoming telephone calls/Internet reports and fax reports to State's abuse hot line for reporting abuse/neglect of children, elderly or disabled persons
  • Managed to meet STATS of 1.5 calls per hour
  • Assess allegation types, priority and handling of all reports
  • Interview callers of all levels on telephone: Police, medical staff, social workers, school personnel, general public, etc.
  • Contact on-call Child Protective Services or Adult Protective Services workers for emergencies
  • Provide back-up for Expedited Background Checks for Child Protective Services staff
  • Search agency database and Texas Department of Public Safety Criminal History database for any possible background history on persons for emergency placement of children.
  • Obtained updated contact information from all subjects and verified data for accuracy.

Animal Care Specialist (Lead)

Town Lake Animal Center, City
Austin, TX
09.2001 - 10.2007
  • Educated 20 plus citizens/day on animal care & animal control issues
  • Educated citizens on local / State laws and ordinances
  • Provided assistance to outside and internal agencies with in-take, documentation, and release of animals, species/breed identification
  • Worked with Animal Cruelty Investigators: intake, documentation (written and photographic), and release of animals
  • Appeared / testified in court as needed
  • Provided education for public with outreach programs
  • Trained new employees
  • Flexible in working in other areas, to include but not limited to, adoption and veterinary services.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Restrained animals safely during exams and procedures.
  • Protected animals from care errors by maintaining clear and secure tags.
  • Educated caregivers and pet owners on animal care, nutrition and disease management.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Performed duties in professional manner with hostile citizens and able to de-escalate situations.

Education

Bachelor of Science Degree - Social Psychology

Park University
3.2006

Skills

  • Customer Satisfaction
  • Team Player
  • Good Listening Skills
  • Excellent Telephone Skills
  • Customer Service and Rapport
  • Data Entry and Computer Skills
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Active Listening

Timeline

Patient Meals Liaison

Wellstar
12.2021 - Current

Statewide Intake Specialist IV

Texas Department of Family & Protective Services, State of Texas
10.2007 - 11.2021

Animal Care Specialist (Lead)

Town Lake Animal Center, City
09.2001 - 10.2007

Bachelor of Science Degree - Social Psychology

Park University

Volunteer/Community Services

Volunteered with SafePlace (now Safe Alliance) as a Legal Advocate for applicants who filed for Protective Orders against their abusers. Provided moral and emotional support for applicants during court proceedings, explaining the court process to applicants and escorting applicants to the court room and sitting with applicants in court.


Volunteered with Austin Police Victim Services by providing on-scene counseling for victims of trauma; domestic violence, sexual assault, suicide, fire, death of loved one, etc. Provided Death Notifications to citizens, as needed. Provided counseling for law enforcement officers on-scene involved in shootings, or emotionally charged calls.


Volunteered with Austin Police Mounted Patrol with cleaning stalls, feeding horses, picking hooves and providing clean hay and water to horses. Also volunteered my photographic skills for a special Halloween event with the mounts and their officers as part of their community outreach.

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Amy Jo Gross