Amy Jo Linden
Buffalo,MN
Summary
Driven and dynamic Hairstylist/Educator Trainer with a proven track record at Reflect Salon, enhancing client satisfaction and mentoring new talent. Leveraged strong leadership and color expertise to exceed client expectations and boost salon reputation. Achieved consistent client base growth through exceptional consultation and personalized service skills.
With almost 19 years at Reflect Salon behind the chair and 11 years on the education team I am dedicated to this industry. I can't wait to see what the future holds in our Industry.
A passion for growth both professionally and personally helping the Reflect team to become the best it's ever been. Keeping a positive mindset and teaching the team to take care of themselves in order to give the best service to our guests is at the top of the list.
Overview
23
23
years of professional experience
Work History
Hairstylist/Educator Trainer
Reflect Salon
12.2005 - Current
- Consistently maintains a clean workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail for the guests needs and wants.
- Enhances client satisfaction by providing personalized haircuts, styling, color and hair addition services.
- Collaborates with fellow stylists to create a positive work environment and share best practices.
- Conducts a thorough consultation with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educates customers on products to maximize benefits.
- Participates in industry events and education classes to stay current on trends and continuously improve personal skills as a hairstylist.
- Mentors and educates apprentice hairstylists throughout their training period. Educating them on technical skills, color theory, product knowledge as well as professional etiquette within the workplace setting.
- Designs a fun and caring learning environment for new talent stylists at each class that is taught.
- Creates memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Banquet Server/Front Desk Receptionist
Golden Valley Country Club
08.2003 - 10.2005
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Retail Sales Associate
Maurices
06.2001 - 08.2003
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Utilized upselling techniques to promote additional products and increase sales.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Cosmetology
Aveda Institute
Minneapolis, MN10.2005
Esthiology
Aveda Institute
Minneapolis, MN05.2004
Massage Therapy
Aveda Institute
Minneapolis, MN01.2004
Hutchinson High School
Hutchinson, MN06.2003
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Employee Training
- Detail-orientated
- Highly motivated self-starter
- Minnesota Licensed Cosmetologist
- Hair extensions
- Strong leader
- Continuing education
- Color Expert
- Eyebrow Shaping
Advanced Education
Aveda Congress
October 2005
I had the privilege to work alongside Horst and his team to create hair pieces for his final Aveda Congress. I gained experience on what it takes to put something like this together. From brainstorming the pieces to making them complete walking down the runway was something I will never forget. Being behind the scenes and backstage was exciting as well. Forever grateful for this experience so early on in my Cosmetology career.
Aveda Master Jams and Congress shows
2005-2018
Attended multiple Aveda Master Jams and Congress shows throughout those years. Watching some of my favorite people in this industry take the stage. Educating and Inspiring us all to try the new tips and tricks.
Reflect Inspiration Days
2006-Present
In house at Reflect Salon
Education classes with leaders in our industry such as
Lupe Voss, Ray Civello, David Adams, Ian Michael Black, Ricardo Dinis, Antoinette Beenders, Janell Geason, Allen Ruiz, Luis Gonzalez, Jon Reyman, Dusty Rhode, Rudy Miles, Kurt Kueffner, Tippi Shorter, Bea Watson,Vivienne Mackinder, Sandra Bethke, Naomi Dove to name a few.
David Adams Red Chocolate Training
Fall 2008
Deep diving into color theory, learning more tips and tricks for hair color.
Hair Color Magic
2010
Lupe Voss and Terry Varty
Learning even more about hair color and how many things affect the end results. Diving into each section to understand Blonding, Reds, Grey Coverage and more.
Train the Trainer with David Adams
Winter 2012
Trained under David to help me understand hair color backward and forward and what it takes to become and educator. So I could be prepared to teach it to the new hires.
4 Mat Training with Virginia Meyer
Spring 2013
Learned about all the different learner types. Also learned about what type of teacher I am as well. This training still helps me to this day in organizing and creating my color classes.
Train the Trainer tryout
June 2013
This was taking all the information we had gained in the previous classes and put it all together on our own. We had to come up with a theme and create 3 looks on models and explain what and why we did it. We presented on stage in front of the following judges, David Adams, Virginia Meyer, Sandra Bethke and Mick Freund. I became one of 4 color trainers.
Socap fusion bond extensions
June 2015
Easihair Pro Tape in extensions
June 2018
Introduced to Easihair pro and their lightweight extensions. Learned how to create length and partial volume with hair additions
Easihair Pro Handtied extensions
August 2021
Learned the sewn method to create volume and length with hair additions
Color Space
February 2022
Conversion Classes
T3 Color Space
February 2023
Inspiring Champions
November 2023
Deep dive into business and personal growth
Soaring Eagles Inspiring Champions
November 2023- May 2024
Tracking business and creating new ideas to market myself and more personal growth
Timeline
Hairstylist/Educator Trainer
Reflect Salon
12.2005 - Current
Banquet Server/Front Desk Receptionist
Golden Valley Country Club
08.2003 - 10.2005
Retail Sales Associate
Maurices
06.2001 - 08.2003
Cosmetology
Aveda Institute
Esthiology
Aveda Institute
Massage Therapy
Aveda Institute
Hutchinson High School
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