Amyjoy Martin
Eagan,MN
Summary
Qualified [customer service] with [30] years in fast-paced customer service and call center environments. Personable and professional under pressure. Patient and empathetic [waitress/hostess] with extensive background in conflict resolution and customer care. Desires a [customer service team member] role.
Overview
46
46
years of professional experience
Work History
Waitress/Manager/Trainer
Cecil's Delicatessen
St.Paul, MN
09.1978 - Current
- I started at this job at age 11 in preparation, I then went on to waitress and trained new team members, I was in charge of scheduling, accounts receivable,accounts payable, inventory, I am now a hostess and cashier, as well as morning waitress. I deal with customer service and trouble shooting to solve any given issue.
- Answered an average of [25] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
Owner
Myself creating and running City Perks Coffee shop
Prior Lake, MN
04.1998 - 09.2003
- I started this business from scratch with a partner, we decided what we would offer as far as creating new coffee drinks, sandwiches layout for dinning area, and I was the opener
- Answered an average of [40] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
Education
High School Diploma - General
Highland Park
1984
Associate of Science - Veterinary Science
Argosy University
Eagan, MNCurrent
Skills
- I am detail oriented, excellent in satisfying customer concerns, very dependable, I have exceptional customer service and solving problems and turning an irate customer into a satisfied customer, I listen to their problem and solve it
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- Quick learner
I can adapt to new positions
I can take on leadership duties
Timeline
Owner
Myself creating and running City Perks Coffee shop
04.1998 - 09.2003
Waitress/Manager/Trainer
Cecil's Delicatessen
09.1978 - Current
High School Diploma - General
Highland Park
Associate of Science - Veterinary Science
Argosy University
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