Amy K. Vander Kelen
Sheboygan Falls,WI
Summary
Dependable and successful professional providing high-quality, enthusiastic customer service! Smart, adaptable and and a go-getter that works well with others or alone and thrives in a fast- paced environment!
Overview
22
22
years of professional experience
Work History
Server in Banquets
Kohler Co.
04.2023 - Current
- Set up, serve, and clear corporate luncheons, dinners, weddings and other events. Pay particular attention to honoring guest requests to create a 5 star experience!
- Serve food and beverages with carefully focused attention on customer needs. Go out of way to listen and personalize clients experience resulting in many happy guests!
- Have been praised for service and rewarded many times both financially and by submitted compliments!
Brand Ambassador
Name Brands
08.2018 - 04.2023
- Worked for Fusion, ATN, 24Seven and other event companies.
- Increased brand's product awareness through marketing, promotions, demonstrations, grand openings, and other events. Also did corporate team buildings and did charity events.
- Represented Nabisco, Dove, T-Mobile, Bank of America, Sam's Club, Tito's vodka, Crown Royal, and many other brands.
Department Manager
ASPIRO, Inc.
08.2006 - 02.2018
- Managed a citizen advocacy program at a non-profit agency which promoted friendships between individuals with cognitive and physical disabilities and members of their community.
- Recruited volunteers through public presentations and social media. Matched and managed over 50 pairs of people isolated due to their disabilities.
- Interviewed potential volunteers, conducted background and reference checks, and matched candidates. Also 0rganized monthly activities and a large annual event.
- Monitored revenue and expenses of department, balanced budget, compiled statistics for quarterly reports to United Way who funded the program and did accounts receivables and payables.
- Made the most volunteer matches of any prior manager of since program inception!
Travel Agent
Fox World Travel
04.2002 - 05.2006
- Extremely customer service focused position!
- Assisted individuals with all travel arrangements. Created and presented sales proposals based on client's destination and type and budget of travel requested. Completed sales cycle from start to finish.
- Accuracy was mandatory because mistakes created serious and costly errors!
- Consistently had the highest average dollar amount per sale out of 9 agents!
Education
Extensive Computer Background. Typing Skills 75wpm - Business And Communication Courses
University of Wisconsin La Crosse
La Crosse, WISkills
- Positive attitude, friendly, happy and engaging personality Extensive and exceptional Customer Service, and great at building genuine relationships
- Excellent communicator both written and verbal Able to make complex information understandable
- Problem-solver with creative solutions and an attentive listener
- A credit rating! Responsible personally and professionally with a very strong work ethic!
Timeline
Server in Banquets
Kohler Co.
04.2023 - Current
Brand Ambassador
Name Brands
08.2018 - 04.2023
Department Manager
ASPIRO, Inc.
08.2006 - 02.2018
Travel Agent
Fox World Travel
04.2002 - 05.2006
Extensive Computer Background. Typing Skills 75wpm - Business And Communication Courses
University of Wisconsin La Crosse