Stacee Bradley
Queensbury,NY
Summary
Achieved high customer satisfaction ratings through effective leadership and team development. Enhanced employee capabilities by delivering comprehensive training and mentoring programs. Resolved conflicts swiftly to maintain operational harmony. Optimized documentation and scheduling practices to support organizational goals.
Overview
11
11
years of professional experience
Work History
Bartender/Server/ Banquets
The Queensbury Hotel
GF, NY
01.2026 - Current
- Prepared and served cocktails to enhance customer experience and satisfaction through high-quality standards.
- Developed and delivered comprehensive training programs for new bartenders to enhance cocktail preparation skills and customer service excellence.
- Fostered strong connections with patrons, contributing to increased customer loyalty and satisfaction.
- Developed and executed efficient workflow strategies to streamline operations and improve service delivery during high-demand periods.
- Coordinated with kitchen staff to ensure smooth service delivery and effective communication.
- Managed resolution of customer complaints to foster a welcoming bar environment.
- Facilitated exceptional customer experiences during peak event nights and weekends to enhance satisfaction.
- Executed cash management responsibilities to maintain financial accuracy and integrity at end of each shift.
- Oversaw opening and closing operations by generating sales reports. Managed cash drawer preparation for seamless shift transitions. Conducted inventory assessments to ensure optimal stock levels.
- Managed bar operations by efficiently opening and closing according to established protocols, maintaining a prepared environment for service.
- Cultivated a collaborative atmosphere through proactive communication and teamwork with peers.
- Maintained an orderly and hygienic workspace to support compliance with health and safety regulations.
- Fostered strong customer relationships by consistently providing outstanding service and initiating friendly interactions.
- Ensured bar remained organized and fully stocked to fulfill customer demands.
- Elevated customer experience by providing outstanding service and expertly crafting premium cocktails.
- Executed protocols for alcohol awareness to ensure responsible guest consumption.
- Enhanced customer experience by reducing drink wait times through efficient bar area management and order prioritization.
Bartender/Server
The Tavern
Queensbury, NY
09.2018 - 01.2026
- Executed drink preparation, garnishing, and serving to support high-quality service standards.
- Analyzed inventory data to optimize drink mechanics and pricing for efficient operations.
- Ensured bar remained well-organized, fully stocked, and hygienic to enhance customer experience.
- Guided guests in choosing drinks and food options to ensure satisfaction and enjoyment.
- Managed prompt order processing and fulfillment to ensure timely service delivery.
- Maintained hygiene standards by cleaning and sanitizing bar and surrounding spaces to ensure a safe environment.
Server/ Bartender/ Assistant Dining Room Manager
The Boathouse Restaurant
Lake George, NY
05.2015 - 11.2017
- Provided outstanding customer service in high-pressure settings.
- Oversaw multiple tables to ensure efficient order delivery and enhance customer satisfaction.
- Facilitated training for new staff on menu offerings and service standards to enhance team cohesion.
- Facilitated collaboration with kitchen staff to efficiently address special requests and dietary restrictions.
Education
B.A. - Criminal Justice
SUNY Plattsburgh
Queensbury, NYSkills
Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Exhibited a personable and approachable demeanor in all interactions
Demonstrated advanced proficiency in computer applications and software tools
Demonstrated exceptional organizational abilities and adeptness in managing multiple tasks simultaneously
Adapted swiftly to new tasks and environments, demonstrating a proactive approach to learning
Demonstrated effective leadership skills in guiding teams toward achieving organizational goals
Thrived in high-pressure environments to deliver timely results
Strong multitasking
Customer service
Highly reliable
Team player attitude
Clear and effective communication
Patience and tolerance
Outgoing personality
Engaging personality
Cleanliness and hygiene
Customer service expertise
Responsible alcohol service
Timeline
Bartender/Server/ Banquets
The Queensbury Hotel
01.2026 - Current
Bartender/Server
The Tavern
09.2018 - 01.2026
Server/ Bartender/ Assistant Dining Room Manager
The Boathouse Restaurant
05.2015 - 11.2017
B.A. - Criminal Justice
SUNY Plattsburgh