Amy L. Edmonds
Savoy,TX
Summary
Experienced and versatile Certified Teacher and Customer Service Specialist with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
HWY 56 Storage Ranch
Savoy, TX
02.2023 - Current
- Support customer service goals and enhance relations through friendly, knowledgeable and positive communication
- Consult with customers regarding needs and address concerns
- Assist customers with making payments to bring accounts current
Correctional Facility Teacher - CIPII and GED
Windham ISD
Huntsville, TX
01.2018 - 01.2023
- Managed classroom environment and monitored behavior to keep individuals safe in a adult correctional education setting
- Assessed student limitations, strengths and progress, and reported on program outcomes
- Developed and implemented classroom lessons to teach diverse learning levels
- Guided adult learners in writing skills, integrating grammar concepts into GED writing samples, solving math problems and grasping key math concepts
Escrow Assistant
Sendera Title
Fort Worth, Texas
10.2016 - 12.2017
- Received, reviewed, and receipted earnest money for all residential contracts
- Opened title and escrow orders, paying close attention to detail
- Assisted closers with other tasks, including fielding calls from buyer/sellers/agents requesting appointments, information, and documents, as well as training new employees
- Ordered demands, HOA statements, evidence of insurance and other required documents
Customer Service Associate/Backup Bookkeeper
Kroger Company, 815
Denison, TX
03.2015 - 10.2016
- Issue receipts, refunds, credits, or change due to customers
- Operate computers programmed with accounting software to record, store, and analyze information
- Handled large amounts of cash and balanced cash drawers and safe daily within prescribed balancing guidelines.
Store Associate/Assistant Manager
Avenue Retail Stores
Watauga, TX
03.2015 - 01.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Exchange merchandise for customers and accept returns
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly
Provider Relations/NCU Analyst
Cigna
Denison, TX
11.2011 - 11.2013
- Seek out new clients and develop clientele using company database to generate lists of providers not yet contracted with company dental PPO and HMO plans
- Ensure that policy requirements are fulfilled, including the completion of appropriate forms
- Explain features, advantages and disadvantages of various policies to promote contract with provider
Education
Teacher Certification and Social Work/Psychology Courses -
01.1995
BA - Political Science and Spanish
05.1992
Skills
- Time Management Skills
- Data Entry and Maintenance
- MS Office Proficiency
- POS Systems and Ordering Platforms
- Customer Account Management
- Issue and Complaint Resolution
- Efficient, Independent and Detailed
- Critical Thinking
- Curriculum Implementation
- Verbal and Written Communication
- Billing Adjustments and Refunds
- Document and Records Management
- Data Systems Operation
- Group and individual instruction
Timeline
Customer Service Associate
HWY 56 Storage Ranch
02.2023 - Current
Correctional Facility Teacher - CIPII and GED
Windham ISD
01.2018 - 01.2023
Escrow Assistant
Sendera Title
10.2016 - 12.2017
Customer Service Associate/Backup Bookkeeper
Kroger Company, 815
03.2015 - 10.2016
Store Associate/Assistant Manager
Avenue Retail Stores
03.2015 - 01.2016
Provider Relations/NCU Analyst
Cigna
11.2011 - 11.2013
Teacher Certification and Social Work/Psychology Courses -
BA - Political Science and Spanish
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