Mya Rivas
San Antonio,TX
Summary
Dedicated Customer Service associate providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Home Depot
Seguin, TX
12.2023 - 08.2024
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash, balanced cash drawer daily within prescribed balancing guidelines, and processed credit card transactions.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Online order pick up and deliveries, curbside, creating online and in-store orders, and returns.
- Replenished and arranged items to maintain appearance.
Driver
Aptiva Interiors
Gonzales, 78629
05.2022 - 12.2023
- Determined most expedient trip by mapping out driving routes ahead of time.
- Documented daily mileage, gas and other data.
- Secured merchandise, avoiding damage during transportation.
- Transported materials used for construction and delivered to residential and various jobsite locations.
Education
High School Diploma -
Seguin High School
Seguin, TX05-2024
Skills
- Inbound and Outbound Calling
- Team Collaboration
- Clerical Support
- Customer Support
- POS System Operation
- Microsoft Office and Microsoft Word proficiency
- Compassionate communication skills
- Payment Processing
- Drawer balancing
- Returns processing
- Cash Handling
- Ordering and stocking
- Time management skills
Affiliations
- Audio and Visual productions. Familiar with Adobe Illustration, Photoshop, Audition, and Premiere pro.
- Volunteer community service for Seguin, Texas, festivals and events.
Languages
English
Full Professional
Certification
- Microsoft word
- Adobe Photoshop
Accomplishments
- Top 10% of graduating class
- National Honors Society member
References
References available upon request.
Timeline
Customer Service Associate
Home Depot
12.2023 - 08.2024
Driver
Aptiva Interiors
05.2022 - 12.2023
High School Diploma -
Seguin High School