Amy Louise Cloutier
2118 Charter Oak Drive Tallahassee,FL
Summary
Highly-motivated professional with desire to take on new challenges and master new skills. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes clinic management, consultative selling, accounts receivable, corporate management and negotiations. Recognized for exemplary sales achievements, customer service and team collaboration.
Overview
7
7
years of professional experience
Work History
The Regional Director of Clinics
LivSmooth Laser Hair Removal
, FL
03.2020 - Current
- Lead team of owners toward achieving profitability, accountability and growth objectives aligned with company vision and goals.
- Maximize selling effectiveness through coaching, recognition and providing effective feedback.
- Monitor financial performance of individual clinics and identify areas of improvement and potential risk.
- Collaborate with marketing department to develop promotional campaigns tailored to the local markets served by each clinic.
- Improve productivity initiatives, manage allocation of labor hours.
Clinic Director
LivSmooth Laser Hair Removal
Tallahassee, Florida
03.2020 - 11.2023
- Performed sales consultations and educated clients on products and services.
- Facilitated communication between clinicians and administrative personnel regarding operational issues.
- Directed the recruitment, hiring, training, evaluation and supervision of clinical staff.
- Collaborated with management team on strategic planning initiatives for company growth.
- Developed and implemented clinic policies and procedures to ensure compliance with applicable regulations.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Design Consultant
Closet Factory of Colorado
, CO
02.2019 - 02.2020
- Managed multiple projects simultaneously while meeting tight deadlines.
- Collaborated with clients to identify design needs and develop creative solutions.
- Developed innovative design concepts for a variety of clients.
- Drafted comprehensive reports outlining project progress and deliverables.
- Produced detailed mock-ups of proposed designs for client approval.
- Maintained organized records of all design files and documents.
Clinic Manager
Milan Laser Hair Removal
Fort Collins, CO
11.2016 - 02.2019
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
Education
MBA - Organizational Leadership
Ashford University
San Diego, CA06-2014
Skills
- Staff Management
- Client Relationships
- Sales Planning
- Employee Recruitment
- Budget Administration
- Staff Training and Development
- Performance Reporting
- Operations Management
References
References available upon request.
Timeline
The Regional Director of Clinics
LivSmooth Laser Hair Removal
03.2020 - Current
Clinic Director
LivSmooth Laser Hair Removal
03.2020 - 11.2023
Design Consultant
Closet Factory of Colorado
02.2019 - 02.2020
Clinic Manager
Milan Laser Hair Removal
11.2016 - 02.2019
MBA - Organizational Leadership
Ashford University
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