Amylu Vazquez
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call center representative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Gainsco Auto Insurance
01.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Processed debit and credit card and electronic check payments.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Educated customers on company systems, form completion, and access to services.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Exceptional Urgent Care
Medical Administrative Assistant
07.2020 - 07.2021
- Assessed incoming patients quickly and efficiently, determining the appropriate level of care required based on their symptoms.
- Maintained accurate electronic health records, ensuring timely updates and thorough documentation of patient interactions.
- Reduced wait times for patients by streamlining the check-in process and optimizing nurse scheduling.
- Conducted telephone triage to patient, family and significant others using nursing judgment according to protocol.
- Administered medications accurately, ensuring proper dosages and adherence to protocols.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Evaluated insurance making sure Insurances were in-force
Teacher
The Goddard School
05.2019 - 03.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
High School Diploma -
Mckinney North High School
Mckinney, TX05.2018
Skills
- Customer Support
- Data Entry
- Billing Adjustments and Refunds
- Customer Service
- Call Center Customer Service
- Inbound phone calls
- Payment Processing
- Product and service knowledge
- Account updating
- Computer Skills
- Microsoft Office
- Professional telephone demeanor
- Remote Office Availability
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Call Center Representative
Gainsco Auto Insurance
01.2024 - Current
Exceptional Urgent Care
Medical Administrative Assistant
07.2020 - 07.2021
Teacher
The Goddard School
05.2019 - 03.2020
High School Diploma -
Mckinney North High School
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