Ashley Dominguez
Miami,FL
Summary
Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
9
9
years of professional experience
Work History
Claims Adjuster Supervisor
MGA Gainsco Auto Insurance
01.2023 - Current
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Collaborated with various departments to develop and implement strategies for improving overall claims handling process.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
BI Adjuster Attorney Represented
United Automobile Insurance Company
07.2019 - 01.2023
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
- Supported company growth initiatives by participating in special projects or cross-functional teams as needed.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Evaluated coverage, liability and damages and investigated suspicious claims.
Level II Claims Adjuster
MGA Gainsco Auto Insurance
03.2018 - 06.2019
- Conducted thorough investigations, gathering evidence such as medical records, police reports, and witness statements to determine liability accurately.
- Maintained comprehensive documentation for each claim in the database system, improving overall organization and efficiency within each claim.
- Evaluated policy coverage details to ensure accurate application of benefits and limits in accordance with company guidelines.
- Assisted colleagues in resolving complex coverage issues or difficult negotiations, fostering a supportive work environment that promoted teamwork and knowledge sharing.
Coverage Claims Adjuster
Untied Automobile Insurance Co.
09.2015 - 03.2018
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Collaborated with special investigation unit to defend against fraudulent claims, saving company resources and maintaining its reputation.
Education
Bachelor of Science - Business Administration And Management
American InterContinental University
Schaumburg, IL10.2017
Skills
- Casualty and property loss
- Claims Processing
- Insurance policy coverage knowledge
- Coverage assessments
- Claims Investigation
- Caseload Management
- Team Training
- Effective Communication
- Quality Control
- Decision-Making
License
6-20 All Lines Adjuster License (FL & TX)
FL License # W372148
TX License # 2154067
Timeline
Claims Adjuster Supervisor
MGA Gainsco Auto Insurance
01.2023 - Current
BI Adjuster Attorney Represented
United Automobile Insurance Company
07.2019 - 01.2023
Level II Claims Adjuster
MGA Gainsco Auto Insurance
03.2018 - 06.2019
Coverage Claims Adjuster
Untied Automobile Insurance Co.
09.2015 - 03.2018
Bachelor of Science - Business Administration And Management
American InterContinental University
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