Angela Lucero
San Tan Valley,AZ
Summary
Experienced with assessing and processing various types of claims efficiently. Utilizes analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Adjuster II
Allstate Insurance
Remote
06.2022 - Current
- As an auto claims adjuster, I investigate and evaluate vehicle insurance claims to determine the extent of the insurance company's liability. My duties include inspecting damaged vehicles, reviewing accident reports, interviewing claimants and witnesses, assessing repair costs, and negotiating settlements. I also ensure that claims comply with policies, and work with repair shops to evaluate costs and damages. Ultimately, I help resolve claims efficiently and fairly.
Police Officer
City of Mesa
Mesa, AZ
07.2019 - 06.2022
- As a police officer, I conducted various duties such as communicating/engaging with the public, investigating crimes, writing reports, collecting evidence, and making arrests
Sales Associate
Target
Gilbert, AZ
01.2017 - 01.2018
- As a sales associate, I was required to greet customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. I operated cash registers, managing financial transactions, and balancing drawers.
Education
Associate's degree - Criminal Justice
Mesa Community College
Mesa, AZ12.2019
Skills
- Negotiation (3 years)
- Writing Skills (6 years)
- Time management (6 years)
- Knowledge of insurance policies (3 years)
- Organizational skills (6 years)
- Communication skills (6 years)
- Customer service (6 years)
- Law Enforcement (3 years)
- Cash Handling (3 year)
- Attention to detail (6 years)
- Crisis Intervention (6 years)
- Conflict Management (6 years)
- Investigation (6 years)
- Critical thinking (6 Years)
- Claims investigation (3 years)
- Active listening (6 years)
- Highly motivated
- Advanced oral and written communication skills (6 years)
- Team collaboration
- Caseload management (3 years)
- Casualty and property loss
- Casualty and property loss (3
Accomplishments
- Served as Lead Adjuster for numerous complex claims.
- Collaborated with a team of 12 adjusters in the development of tools to streamline the claim handling process.
- As a police officer, I was awarded the Teamwork Excellence award for my outstanding dedication and commitment during a mass shooting.
Certification
- Florida and Texas Property and Casualty Adjusters license
- Peace Officer Certification
Timeline
Claims Adjuster II
Allstate Insurance
06.2022 - Current
Police Officer
City of Mesa
07.2019 - 06.2022
Sales Associate
Target
01.2017 - 01.2018
Associate's degree - Criminal Justice
Mesa Community College