Sha'Rica Price
Indianapolis,IN
Summary
Experienced professional seeking growth and development in a dynamic and reputable organization. Committed to contributing expertise and dedication to the success of a forward-thinking company that values growth and innovation with the proper work/life balance. Passionate about new things and eager to make a meaningful impact and thrive in a collaborative environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inside Property Claims Adjuster II
Liberty Mutual Insurance
08.2022 - Current
- Investigated and analyzed coverage of property loss claims, ensuring accurate and fair adjustments for routine claims.
- Authored comprehensive appraisals for dwelling repairs, collaborating with contractors and policyholders to expedite the claims process.
- Educated policyholders on coverage details, assisting with damage itemization, emergency repairs, and additional living arrangements.
- Coordinated vendor services, including contractors and emergency repair services, to facilitate timely resolutions for clients.
- Identified and reported suspicious claims, effectively collaborating with the Special Investigation Unit (SIU) to mitigate fraud risks.
- Participated in catastrophe duty to support field operations during high-impact claims events
Customer Care Specialist III
Maximus Federal Services
10.2018 - 08.2022
- Managed a high volume of customer inquiries in a fast-paced environment, demonstrating excellent communication and problem-solving skills.
- Executed mathematical assessments to determine proper loan delinquency, enhancing accuracy in financial reporting.
- Maintained professionalism while handling challenging customer interactions and resolving complaints effectively.
- Achieved 5C level security clearance and Public Trust security clearance through rigorous background checks
Phlebotomist/ Donor Center Technician
Grifols
10.2017 - 09.2018
- Conducted pre-donation screenings and monitored donor health, ensuring compliance with safety and quality standards.
- Operated and maintained automated plasmapheresis machines, demonstrating strong technical and troubleshooting skills.
- Ensured cleanliness and safety protocols were adhered to in the donor center environment
Account Executive II/ Virtual Customer Experience Agent (Universal Agent)
Comcast
03.2014 - 07.2017
- Maintained productivity and efficiency in a home-based role
- Delivered exceptional customer service by addressing billing inquiries and resolving product-related issues.
- Led team huddles, promoting collaboration and knowledge sharing among peers to enhance team performance.
- Retained customers through effective communication and problem resolution techniques
- Managed high-priority calls from colleagues.
Education
High school or equivalent - undefined
Indianapolis, INSkills
- Customer Care
- Customer Support
- Customer Service
- Call Center
- Phlebotomy
- Calibration
- Vital Signs
- Venipuncture
- Laboratory Experience
- Outbound sales
- Specimen collection / processing
- Medical office experience
- IT support (3 years)
- Negotiation
- Analysis skills
Certification
- Certified Phlebotomy Technician
- Florida DHS Adjuster License August2022 to Present
Accomplishments
PLRB 2024 Outstanding Claims Professional Award
Issued by PLRB • Mar 2024
The 2024 PLRB Outstanding Claims Professional Award recognizes exceptional individuals in the property and liability insurance industry who demonstrate exemplary professionalism, leadership, and a commitment to enhancing the claims process. This prestigious award celebrates those who have made significant contributions to claims handling practices, improved customer service, and fostered innovation within the field
Recipients of this award are acknowledged for their ability to navigate complex claims scenarios, mentor fellow professionals, and uphold the highest ethical standards. This honor not only highlights their expertise but also their dedication to continuous improvement and excellence in claims management. Being recognized with this award signifies a strong reputation in the industry and a commitment to advancing the profession as a whole.
Timeline
Inside Property Claims Adjuster II
Liberty Mutual Insurance
08.2022 - Current
Customer Care Specialist III
Maximus Federal Services
10.2018 - 08.2022
Phlebotomist/ Donor Center Technician
Grifols
10.2017 - 09.2018
Account Executive II/ Virtual Customer Experience Agent (Universal Agent)
Comcast
03.2014 - 07.2017
High school or equivalent - undefined
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