Malik Parker
Greensboro,NC
Summary
Results-driven Large Loss Adjuster with proven negotiation and conflict resolution skills. Experienced in property claims management, delivering detailed assessments and mentoring junior adjusters to enhance team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Large Loss Adjuster
State Farm
Greensboro, North Carolina
01.2026 - Current
- Prepared detailed reports outlining findings and claims recommendations for stakeholders.
- Mentored junior adjusters on best practices in claims assessment and customer service.
- Provided advice on complex policy wordings related to claims handling.
- Reviewed existing procedures for efficiency improvements and made recommendations accordingly.
- Investigated property damage claims for accuracy and compliance with policy guidelines.
Property Field Adjuster
State Farm
Greensboro, NC
10.2023 - 01.2026
- Efficiently managing Property claims and providing exceptional customer support throughout the process, ensuring a smooth and hassle-free experience for clients.
- Detailed coverage, liability and reasons for denial of claims to policyholders, attorneys and third-party providers.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Office Manager
State Farm
Greensboro, NC
10.2021 - 09.2023
- Overseeing administrative operations and maintaining efficient workflows to support team productivity and ensure client satisfaction.
- Efficiently managing insurance claims and providing exceptional customer support throughout the process, ensuring a smooth and hassle-free experience for clients.
- Proficient in accurately inputting and managing extensive data sets into specialized software systems, leveraging strong attention to detail and technological expertise
- Successfully creating over $25,000 in new business revenue per month.
- Leveraged proactive efforts and persuasive skills to generate insurance-related business worth $505K, while playing a pivotal role in driving business growth.
- Consistently submit more than 30 Property and Casualty (P&C) applications on a monthly basis.
- Maintain excellent customer satisfaction by providing prompt assistance with payments and addressing inquiries.
Team Support Manager
Autism Society of North Carolina
Greensboro, NC
07.2020 - 09.2021
- Exhibited exceptional organizational and multitasking prowess while actively supporting the organization in diverse administrative capacities.
- Instrumental in coordinating a wide range of events and programs, my contributions significantly enhanced the overall operational efficiency of the organization.
Education
Bachelor of Arts - Professional Studies
University of North Carolina At Greensboro
Greensboro, NC07-2026
Associate of Arts - Psychology
Guildford Technical Community College
Jamestown, NC08-2021
Skills
- Liability Determination 2 (years)
- Conflict resolution (2 years)
- Project management (2 years)
- Risk assessment (2 years)
- Xactimate/XactContents (2 years)
- Negotiation (3 years)
- Coverage Assessment (2 years)
- Communications (5 years)
- Customer Service (5 Years)
- Insurance Sales (4 years)
- Sales (3 years)
- Cold Calling (4 years)
- Microsoft Office (3 years)
- Outside Sales (4 years)
Certification
- Adjuster Licensed (NC, GA, KY, LA, OK, SC TX)
- Life Insurance licensed
Timeline
Large Loss Adjuster
State Farm
01.2026 - Current
Property Field Adjuster
State Farm
10.2023 - 01.2026
Office Manager
State Farm
10.2021 - 09.2023
Team Support Manager
Autism Society of North Carolina
07.2020 - 09.2021
Associate of Arts - Psychology
Guildford Technical Community College
Bachelor of Arts - Professional Studies
University of North Carolina At Greensboro