Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
6
6
years of professional experience
Work History
Large Loss Adjuster
Progressive Insurance
04.2025 - Current
Handle property insurance claims, working directly with insureds, contractors, public adjusters and public attorneys to come to an amicable agreement on claims.
Provide excellent customer service to insureds experiencing a traumatic crisis, responding to all filed claims within 24 hours.
Travel across the nation to inspect losses on less than one week notice.
Work directly with insureds, contractors, public adjusters and public attorneys to come to an amicable agreement on claims.
Analyze coverage, cause of loss and interview all involved parties.
Make decisions about policy coverage and who is responsible for the loss.
Maintain detailed claim files and prepare written communications, including settlement letters and disclaimers of coverage.
Effectively interact with claimants, contractors, public adjusters, attorneys and other parties.
Reach settlements for loss by completing on-site inspections and making use of relevant software and tools.
Write estimates using Xactimate after gathering a scope of repairs during on-site inspection.
Senior Property Field Adjuster
Progressive Insurance
04.2023 - 04.2025
Estimate and oversee complex claims up to $300,000 in exposure for home repairs.
Provide excellent customer service to insureds experiencing a traumatic crisis, responding to all filed claims within 24 hours.
Oversee a team of repair, mitigation, content and housing accommodation vendors to ensure transparency and cooperation throughout the life of a claim while providing a fluid line of communication between all parties.
Interpret policy language in order to determine coverage for various causes of loss.
Mentor colleagues in training, assisting them in developing their skillset.
Estimator
BELFOR Restoration
08.2022 - 04.2023
Prepared estimates for reconstruction projects to be presented to insurance carriers and private clients.
Managed a team of project managers, subcontractors and skilled laborers to ensure projects were completed timely and within budget.
Maintained a high profit margin on projects by ensuring budget was adequately forecasted and budget was adhered to.
Provided outstanding customer service to clients, guiding them through the reconstruction process from beginning to end.
Established and maintained a local area clientele such as insurance adjusters, property managers and local businesses.