Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicolas Lacentra

Virginia Beach,NV

Summary

Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Overview

6
6
years of professional experience

Work History

Large Loss Adjuster

Progressive Insurance
04.2025 - Current
  • Handle property insurance claims, working directly with insureds, contractors, public adjusters and public attorneys to come to an amicable agreement on claims.
  • Provide excellent customer service to insureds experiencing a traumatic crisis, responding to all filed claims within 24 hours.
  • Travel across the nation to inspect losses on less than one week notice.
  • Work directly with insureds, contractors, public adjusters and public attorneys to come to an amicable agreement on claims.
  • Analyze coverage, cause of loss and interview all involved parties.
  • Make decisions about policy coverage and who is responsible for the loss.
  • Maintain detailed claim files and prepare written communications, including settlement letters and disclaimers of coverage.
  • Effectively interact with claimants, contractors, public adjusters, attorneys and other parties.
  • Reach settlements for loss by completing on-site inspections and making use of relevant software and tools.
  • Write estimates using Xactimate after gathering a scope of repairs during on-site inspection.

Senior Property Field Adjuster

Progressive Insurance
04.2023 - 04.2025
  • Estimate and oversee complex claims up to $300,000 in exposure for home repairs.
  • Provide excellent customer service to insureds experiencing a traumatic crisis, responding to all filed claims within 24 hours.
  • Oversee a team of repair, mitigation, content and housing accommodation vendors to ensure transparency and cooperation throughout the life of a claim while providing a fluid line of communication between all parties.
  • Interpret policy language in order to determine coverage for various causes of loss.
  • Mentor colleagues in training, assisting them in developing their skillset.

Estimator

BELFOR Restoration
08.2022 - 04.2023
  • Prepared estimates for reconstruction projects to be presented to insurance carriers and private clients.
  • Managed a team of project managers, subcontractors and skilled laborers to ensure projects were completed timely and within budget.
  • Maintained a high profit margin on projects by ensuring budget was adequately forecasted and budget was adhered to.
  • Provided outstanding customer service to clients, guiding them through the reconstruction process from beginning to end.
  • Established and maintained a local area clientele such as insurance adjusters, property managers and local businesses.

Outside Claim Representative, Property (Catastrophe)

Travelers Insurance
02.2019 - 08.2022
  • Responded to catastrophic events and provided face to face service to insureds impacted by these catastrophes.
  • Managed an inventory in order to complete an average of 60 claims per 30 day deployment in a timely manner.
  • Assisted insureds with the claims process from the beginning of the claim through the end, detailing every step in the process to the insured.
  • Wrote estimates for repairs to homes impacted by catastrophic events, including but not limited to tornado, hurricane, hail, wind and fire.

Education

Bachelors Degree - Business

Old Dominion University
Norfolk, Virginia
05.2018

Skills

  • Xactimate Proficiency
  • Excellent Customer Service Skills
  • Project Management Skills
  • Property Construction Knowledge
  • Damage assessment
  • Policy interpretation

Timeline

Large Loss Adjuster

Progressive Insurance
04.2025 - Current

Senior Property Field Adjuster

Progressive Insurance
04.2023 - 04.2025

Estimator

BELFOR Restoration
08.2022 - 04.2023

Outside Claim Representative, Property (Catastrophe)

Travelers Insurance
02.2019 - 08.2022

Bachelors Degree - Business

Old Dominion University