Tom Sutherland Jr.

Large Loss Adjuster

Allstate Insurance Co

01.2004 - Current

Negotiated fair settlements, balancing the interests of both policyholders and the insurance company.
Participated in cross-functional teams to review policies and procedures, resulting in improved operational efficiency across multiple departments within the organization.
Mentored junior adjusters, sharing industry knowledge and best practices to enhance overall team performance.
Collaborated with various departments to resolve discrepancies and expedite claim settlements.
Reduced claim processing time by efficiently investigating and analyzing complex insurance claims.
Evaluated subrogation opportunities against responsible third parties for effective cost recovery.
Maintained up-to-date knowledge of industry regulations, trends, and emerging issues through continuous professional development courses.
Collaborated with legal counsel on litigated claims, providing necessary documentation and evidence to support case resolution efforts.
Enhanced client satisfaction with timely communication and updates on claim status.
Interpreted policy language accurately, ensuring appropriate coverage determination for each claim scenario.
Provided exceptional customer service during stressful events, demonstrating empathy and understanding towards clients'' concerns.
Managed high caseloads effectively while maintaining quality standards and adhering to strict deadlines.
Conducted thorough field investigations for accurate assessment of property damages and loss valuations.
Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Identified suspicious losses and contacted manager for investigative assistance.
Investigated and assessed damage to property and reviewed property damage estimates.