Motivated Food Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Hi, I’m
Amy Lynn LaFrance
Sales Associate/Food Server
West Haven,CT
Summary
Overview
5
years of professional experience
Work History
Texas Roadhouse RestaurantWest Haven, CT
Server
11.2021 - Current
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Bussed and reset tables to keep dining room and work areas clean
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
William Raveis Real Estate Inc.Milford, CT
Real Estate Agent
02.2020 - 02.2023
Job overview
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advertised client properties through websites, social media and real estate guides.
- Negotiated, facilitated, and managed real estate transactions.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Prepared and presented contracts and other legal documents to clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Advised clients on market conditions and property value for informed decision-making
- Conducted weekly open houses and provided feedback to sellers on potential buyers
Abercrombie & FitchMilford, CT
Retail Sales Associate
11.2018 - 03.2019
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers and helped with product questions, selections, and purchases
- Maintained clean sales floor and straightened and faced merchandise
- Helped customers complete purchases, locate items, and join reward programs
- Used POS system to process sales, returns, online orders, and gift card activations
- Answered questions about store policies and addressed customer concerns
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Utilized upselling techniques to promote additional products and increase sales
- Engaged in friendly conversation with customer to better uncover individual needs
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Built customer loyalty and retention by delivering excellent shopping experiences
- Maintained up-to-date knowledge of store sales, payment policies and security standards
Education
Alliance Real Estate SchoolWest Haven, CT
Passed State Requirements And Exam from Real Estate
03.2018
University Overview
Skills
- Special Requests and Substitutions
- Dining Room Cleaning and Upkeep
- Age Verification
- High-Volume Dining
- Warm and Friendly
- Customer Service and Rapport
- Sales Expertise
- Order Accuracy
- Guest Relations Management
- Menu Memorization
- Dining Customer Service
- Suggestive Selling
- Cash Handling
- Item Promotion
- High-Energy and Stamina
- Active Listening
- Sales Techniques
- Menu Item Recommendation
- Pos Operation
- Performance Improvement
- Social Perceptiveness
- Judgment and Decision-Making
- Guest Satisfaction
- Adaptable and Flexible
- Critical Thinking
- Cocktail Knowledge
- Table Monitoring and Turnover
Websites
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Server
Texas Roadhouse Restaurant
11.2021 - Current
Real Estate Agent
William Raveis Real Estate Inc.
02.2020 - 02.2023
Retail Sales Associate
Abercrombie & Fitch
11.2018 - 03.2019
Alliance Real Estate School
Passed State Requirements And Exam from Real Estate
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