AMYLYNN SMITH
Columbia,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Service Desk Supervisor
K-Mart
Mayport, Fl
02.2001 - 03.2004
- Streamlined service desk operations by implementing efficient processes and workflows.
- Trained mentored, and supervised a team of service desk technicians for optimal performance and productivity.
- Promoted a customer-centric approach among team members, emphasizing empathy, active listening, and effective problem-solving skills in all interactions with users.
Assistant Manager
Justice Tween Brands
Cool Springs, Tn
03.2004 - 05.2006
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service.
Preschool Teacher
Lamb- Early Education Center
Fernandina Beach, FL
11.2014 - 08.2016
- Developed and implemented weekly lesson plans.
- Planned and executed activities to promote reading, writing and problem solving development.
- Monitored and documented students' educational and social skills progress.
Private Nanny
Marissa Whittier
Fernandina Beach, FL
08.2016 - 06.2017
- Developed and implemented differentiated curriculum.
- Made nutritious meals and snacks.
- Encourage curiosity and problem-solving through exploration.
Substitute Teacher
ESS
Pickens County
04.2018 - 12.2019
- Implemented prepared lesson plans in established classrooms.
- Maintained safe and orderly classrooms.
- Encouraged learning through diverse strategies.
Substitute Teacher
Kelly Educational Staffing
Gordon County
10.2018 - 05.2020
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Maintained accurate records of student attendance.
Motorcycle Shop Helper
Motorcycle ProCare/GMD Computrack
Fairmount, GA
02.2021 - 12.2021
- Provided excellent customer service, answering inquiries and directing customers to appropriate personnel.
- Store organization, cleanliness and performed minor repairs
- Daily inventory: ordering, receiving and restocking.
Substitute Teacher
ESS
Maury County
01.2022 - 05.2022
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Special Education Teacher Assistant
Maury County Public Schools
Columbia, TN
07.2022 - 07.2023
- Delivered personalized educational, behavioral, and emotional support to students.
- Provided reading, writing and math instruction through personalized and small groups.
- Maintained positive attitude and affirmatively communicated with each student.
Substitute Teacher
Crawford County Board Of Education
Crawford County
01.2024 - 05.2024
- Implemented prepared lesson plans in established classrooms.
- Maintained safe and orderly classrooms.
- Encouraged learning through diverse strategies.
Store Manager
Dollar General
Columbia, TN
07.2024 - 06.2026
- Managed daily operations to ensure smooth functioning of the store.
- Hired and managed store employees, providing a positive work environment by cultivating strong relationships between team members.
- Setting planograms and creating innovative visual merchandising displays.
- Addressed customer complaints promptly and professionally.
Education
Associate of Arts -
Florida State College of Jacksonville
Yulee, FlSkills
- Staff Management
- Retail Operations
- Employee Scheduling
- Team Motivation
- Money Handling
- Customer Service
Timeline
Store Manager
Dollar General
07.2024 - 06.2026
Substitute Teacher
Crawford County Board Of Education
01.2024 - 05.2024
Special Education Teacher Assistant
Maury County Public Schools
07.2022 - 07.2023
Substitute Teacher
ESS
01.2022 - 05.2022
Motorcycle Shop Helper
Motorcycle ProCare/GMD Computrack
02.2021 - 12.2021
Substitute Teacher
Kelly Educational Staffing
10.2018 - 05.2020
Substitute Teacher
ESS
04.2018 - 12.2019
Private Nanny
Marissa Whittier
08.2016 - 06.2017
Preschool Teacher
Lamb- Early Education Center
11.2014 - 08.2016
Assistant Manager
Justice Tween Brands
03.2004 - 05.2006
Service Desk Supervisor
K-Mart
02.2001 - 03.2004
Associate of Arts -
Florida State College of Jacksonville