Elizabeth Nickel
Roseburg,OR
Summary
Expertise in service management and team leadership. Focused on resolving complex issues and enhancing operational efficiency. Committed to improving customer satisfaction through strategic problem resolution and continuous improvement initiatives.
Overview
11
11
years of professional experience
Work History
Service Desk Supervisor
The Home Depot
Roseburg, OR
03.2007 - 02.2014
- Supervised service desk team to ensure high-quality customer support.
- Resolved escalated customer issues to maintain satisfaction and loyalty.
- Oversaw scheduling and workload distribution for service desk personnel to optimize resource allocation.
- Developed training programs on troubleshooting techniques and customer service best practices to improve team competency.
- Collaborated with other departments to improve overall service delivery experience for customers.
Head Deli Clerk
Safeway
Roseburg, Oregon
11.2002 - 02.2007
- Provided excellent customer service in busy deli department.
- Operated slicing machines and scales for food preparation.
- Maintained cleanliness and organization of deli counters and equipment.
- Assisted customers with special orders and product selections.
- Prepared a variety of meats, cheeses, and salads daily.
- Ensured compliance with food safety and sanitation standards.
- Collaborated with team members to manage inventory levels effectively.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
Education
Oakland High School
Oakland, ORSkills
- Customer service
- Troubleshooting techniques
- Team management
- Team supervision
- Staff training
- Workload distribution
- Performance evaluation
- Multitasking
- Time management
- Stress tolerance
- Automated telephone systems
- Inventory oversight
Timeline
Service Desk Supervisor
The Home Depot
03.2007 - 02.2014
Head Deli Clerk
Safeway
11.2002 - 02.2007
Oakland High School