BRITTANY JOHNSON
Madison,Miss
Summary
Dedicated Administrative Assistant with a positive attitude, serving as the primary point of contact for in-house and external inquiries. Goes above and beyond basic tasks, taking on multiple projects simultaneously and boosting company morale. Technically adept with advanced MS Office Suite knowledge, excelling in creating PowerPoint presentations. Warm and friendly team player who enjoys delivering positive guest experiences, with a background in customer relations and conflict resolution to maximize satisfaction.
Overview
12
12
years of professional experience
Work History
Service Desk Supervisor
Home Depot
Madison, Ms
02.2015 - 04.2024
- Established clear communication channels within the team, fostering a culture of collaboration and accountability.
- Boosted employee engagement levels by recognizing outstanding performances and fostering a positive work environment.
- Collaborated with IT management to develop strategic plans for improving overall service quality and efficiency.
- Implemented metrics-based performance evaluations for continuous improvement of the service desk team''s capabilities.
- Enhanced customer satisfaction rates by consistently providing exceptional support and timely resolutions to issues.
- Conducted regular performance reviews for staff development, setting individual goals aligned with department objectives and providing constructive feedback on areas needing improvement.
- Trained mentored, and supervised a team of service desk technicians for optimal performance and productivity.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Monitored system performance to identify potential issues.
Team Leader
Taco Del Mar
Hattiesburg, MS
05.2013 - 08.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Earned management trust by serving as key holder, responsibly opening and closing store
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Provided an elevated customer experience to generate a loyal clientele
- Answered product questions with up-to-date knowledge of sales and store promotions
- Scheduled weekly inventory pickups and deliveries with vendors
- Assisted customers with food selection, inquiries and order customization requests
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Maintained cleanliness and presentation of stock room and production floor
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Helped drive sales goals and achieve monthly quotas
- Replenished supplies, bags and other materials at each cash wrap
Administrative Assistant
Solace Health
Hattiesburg, MS
06.2012 - 05.2013
- Answered and quickly redirected up to 100 calls per day.
- Managed office supplies, vendors, organization and upkeep
- Directed guests and routed deliveries and courier services
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Opened and properly distributed incoming mail
- Maintained a clean reception area, including lounge and associated areas
- Screened all visitors and directed them to the correct employee or office
Education
Some College Credits - Biology
University of Southern Mississippi
Hattiesburg, MSAssociate Of Business Administration -
Holmes Community College
Goodman, MS05-2016
Skills
- Professional phone etiquette
- Customer service-oriented
- Flexible
- Works well under pressure
- Excellent communication skills
- Microsoft Office Suite proficiency
- Team building
- Patient scheduling
- Quality assurance
- OSHA compliance
- Filing and data archiving
- Attention to detail
- Customer service
- Problem-solving skills
- Time management
- Listening skills
- Microsoft office
- Administrative skills
- Front desk management
Timeline
Service Desk Supervisor
Home Depot
02.2015 - 04.2024
Team Leader
Taco Del Mar
05.2013 - 08.2014
Administrative Assistant
Solace Health
06.2012 - 05.2013
Associate Of Business Administration -
Holmes Community College
Some College Credits - Biology
University of Southern Mississippi