CHEYENNE SYDNEY JOSEPH
Flushing,NY
Summary
Hospitality professional with over 5 years of experience in guest services and reservation systems. Expertise in managing complex guest requirements with professionalism and attention to detail. Bilingual in English and German, and Swiss German I am dedicated to providing exceptional, personalized service.
Overview
4
4
years of professional experience
Work History
Front Desk Agent & Supervisor
Hotel Bristol
Zurich, Switzerland
11.2023 - 08.2024
- Company Overview: Zurich, Switzerland.
- Managed front desk tasks independently during day and weekend shifts, including guest check-ins, check-outs, and inquiries.
- Explained reservation policies, special rates, and cancellation terms to guests to ensure clarity and satisfaction.
- Identified guest needs and recommended appropriate room types to maximize occupancy and revenue.
- Handled special requests and coordinated with other departments for a seamless guest experience.
- Followed escalation procedures promptly to resolve guest concerns.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Managed customer accounts, including billing and collections.
Reservation Manager
Hotel Krone Unterstrasse
Zurich, Switzerland
05.2022 - 08.2022
- Company Overview: Zurich, Switzerland
- Handled phone and email reservations, updated booking systems, and ensured accuracy across all OTA platforms.
- Managed invoicing and billing for long-term stays, resolved discrepancies, and processed payments.
- Assisted guests with inquiries, modifications, and personalized reservation requests.
- Performed necessary administrative tasks such as filing documents or preparing invoices.
- Monitored availability of rooms on a daily basis and adjusted rates accordingly.
- Managed online booking platforms and monitored social media channels for customer feedbacks.
Administrative & Accounting Assistant
Züriwart AG
Zurich, Switzerland
12.2020 - 09.2021
- Company Overview: Zurich, Switzerland
- Supported accounting department with vendor invoicing, monthly closing tasks, and bank reconciliations.
- Organized financial records and prepared documentation for tax and audit purposes.
- Collaborated closely with management to ensure accuracy and timely processing.
- Managed vendor relationships by ensuring timely payments and resolving disputes.
- Assisted in the preparation of monthly financial statements and reports.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Analyzed financial statements to identify discrepancies and resolve issues.
- Provided support to upper management with special projects related to finance or accounting processes.
Education
Associate of Science - Forensic Accounting
Borough of Manhattan Community College
New York, NY06-2025
Diploma - Business Administration (Hotel & Tourism Focus)
Minerva Handelsschule
Zurich, Switzerland01.2019
Clerical Commercial Apprenticeship (Kauffrau EFZ) - Hotel & Tourism Focus
Minerva Handelsschule
Zurich, Switzerland01.2019
Skills
- Reservation systems management
- Guest needs assessment
- Policy explanation and cancellation procedures
- Professional phone etiquette
- Special requests handling
- Multilingual communication
- Problem-solving expertise
- Microsoft Office proficiency
- Billing and invoicing management
- Cash handling skills
- Customer service excellence
- Time management strategies
Languages
- German (Native)
- Swiss-German (Native)
- English (Fluent)
Personal Information
Work Permit: Authorized to work in the U.S.
References
References available upon request.
Timeline
Front Desk Agent & Supervisor
Hotel Bristol
11.2023 - 08.2024
Reservation Manager
Hotel Krone Unterstrasse
05.2022 - 08.2022
Administrative & Accounting Assistant
Züriwart AG
12.2020 - 09.2021
Associate of Science - Forensic Accounting
Borough of Manhattan Community College
Diploma - Business Administration (Hotel & Tourism Focus)
Minerva Handelsschule
Clerical Commercial Apprenticeship (Kauffrau EFZ) - Hotel & Tourism Focus
Minerva Handelsschule
Similar Profiles
Cheyenne Sydney JosephCheyenne Sydney Joseph
Front Desk Agent & Supervisor at Hotel BristolFront Desk Agent & Supervisor at Hotel Bristol
Rafael SILVARafael SILVA
Dishwasher and Portier at HOTEL BRISTOLDishwasher and Portier at HOTEL BRISTOL
Pape Medoune MbenguePape Medoune Mbengue
Receptionist at ibis hotel bristolReceptionist at ibis hotel bristol
NATHAN MALDONADONATHAN MALDONADO
Facility Manager at Joyce EquitiesFacility Manager at Joyce Equities
Julie CampbellJulie Campbell
Paralegal at Roach Bernard, PLLCParalegal at Roach Bernard, PLLC