Amy Allen
Las Vegas,NV
Summary
Front Desk Agent with a commitment to outstanding customer service and effective problem-solving. Proficient in enhancing guest experiences through strong communication skills and a keen eye for detail. Demonstrated success in fostering positive guest interactions and operational excellence.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Residence Inn Marriott
Las Vegas, Nevada
03.2025 - Current
- Ensured smooth check-in and check-out by greeting guests warmly and professionally.
- Efficiently managed reservations using hotel management software, focusing on accuracy.
- Enhanced guest experiences by providing insights on hotel amenities and nearby attractions.
- Promptly addressed guest inquiries and complaints to maintain high service standards.
- Coordinated with housekeeping for timely room readiness prior to guest arrivals.
- Monitored front desk supply inventory, initiating requests for replenishment as required.
- Handled secure payment processing and cash transactions at the front desk.
- Cultivated a positive work environment through collaboration with team members.
Front Desk Agent
Doubletree By Hilton
Las Vegas, Nevada
03.2024 - 02.2025
- Facilitated welcoming atmosphere at front desk, engaging patrons during check-in.
- Supported guest check-in and check-out processes to streamline operations.
- Delivered outstanding customer service while maintaining adherence to company policies.
- Managed telephone calls and greeted visitors, providing assistance and direction.
- Ensured accurate input of guest data into computer system for confidentiality.
- Executed payment processing efficiently to enhance guest experience.
- Checked accuracy of room rates and charges during guest arrivals for transparency.
Front Desk Agent
Hampton Inn By Hilton
Las Vegas, Nevada
10.2023 - 05.2024
- Utilized computers and manual methods to post incidental charges to ledgers.
- Scheduled tours, taxis, or restaurant reservations as per customer requests.
- Checked customer credit to establish payment methods for accommodations.
- Calculated bills, processed payments, and handled change transactions for guests.
- Addressed guest inquiries with recommendations for shopping, dining, and entertainment.
- Kept accurate records of room availability and maintained guest accounts through various systems.
Assistant Spa Manager
Lapis and Oak Spa and Salt Lounge
Henderson, Nevada
09.2022 - 10.2023
- Streamlined scheduling for spa therapists and treatment rooms to maximize efficiency.
- Managed inventory of spa products and supplies to ensure availability.
- Coordinated staff training sessions to improve service quality and compliance.
- Developed promotional materials for spa services and membership programs.
- Ensured adherence to health and safety standards within spa environment.
- Supported financial tracking of revenue and expenses for effective budgeting.
- Anticipated guest concerns, resolving issues promptly to maintain satisfaction.
- Oversaw spa renovation, coordinating with vendors and managing transactions.
Education
Associate Of Science (AS) - Medical Informatics
College America
Flagstaff, AZ05-2007
Northland Pioneer College
Winslow, AZ03-2001
Skills
- Reservation systems management
- Payment handling
- Customer relations and guest services
- Data entry precision
Timeline
Front Desk Agent
Residence Inn Marriott
03.2025 - Current
Front Desk Agent
Doubletree By Hilton
03.2024 - 02.2025
Front Desk Agent
Hampton Inn By Hilton
10.2023 - 05.2024
Assistant Spa Manager
Lapis and Oak Spa and Salt Lounge
09.2022 - 10.2023
Associate Of Science (AS) - Medical Informatics
College America
Northland Pioneer College