Katie Reagan
Tybrisa Beach Resort
Savannah,GA
1
Certification
6
years of professional experience
Results-oriented hospitality leader skilled in guest relations, staff coordination, and conflict resolution. Led daily operations in resort and kitchen environments, ensuring efficient service and effective financial reporting. Developed and trained teams to enhance service delivery and operational efficiency.
Work History
Assistant Manager/Front Desk Officer
2 Years 2 Months- Supported front desk, housekeeping, and guest service operations at Tybrisa Beach Resort.
- Supported check-in, check-out, and reservation processes during peak guest periods.
- Resolved guest concerns and service issues with professionalism and care.
- Organized staff schedules and daily assignments across resort departments to ensure smooth operations.
- Trained new team members on resort procedures and hospitality standards.
- Executed opening, closing, and shift change functions to maintain daily operational standards.
- Assisted with cash handling, reports, and daily operational documentation.
- Guided junior staff on operational tasks and responsibilities.
Assistant Kitchen Manager
3 Years 7 Months- Supervised Kayak Kafe kitchen shifts, ensuring efficient daily food service
- Coordinated prep schedules for Kayak Kafe café line and station readiness
- Monitored food safety and sanitation standards across Kayak Kafe kitchen areas
- Trained kitchen staff on recipes, portioning, and service routines
- Managed inventory checks and restocked supplies for Kayak Kafe operations
- Resolved kitchen workflow issues, enhancing collaboration among cooks, servers, and front counter staff
- Evaluated employee performance through direct observation, providing feedback to improve job execution.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
Education
High School Diploma
Skills
Reservation systems management
Cash management
Staff scheduling
Food safety nation
Employee training
Guest relations
Guest relations
CRM management
Customer service
Conflict resolution
Team building
Financial reporting
Adaptability and flexibility
Financial reporting
Certification
- Restaurant Food Safety Certification
Timeline
Assistant Manager/Front Desk Officer
Tybrisa Beach Resort
09.2024 - CurrentRead More
Assistant Kitchen Manager
Kayak Kafe
02.2021 - 09.2024Read More
Sol C Johnson High School
High School Diploma
Read More