Jaquelyn Warren
Customer Service
Killeen,Texas
Summary
Driven retail front desk manager. Enjoys working closely with every team member and I strive for meeting the customers wants and needs. Energetic and I have always had a can-do attitude. Flexible with my hours and I also know how to use my time wisely. I can handle multiple concerns and resolve them in a timely matter. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Service Desk Supervisor
Home Depot
Temple , Texas
03.2011 - 10.2021
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- worked on restocking so that customers would have merchandise that they were shopping for
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Cashed out customers and processed returns.
- Worked inventory several times with this company. Working on tags that specified the dollar amount of items that customers ordered.
- Retrieved customers items in from the truck and had to pout tags on them and put them in specific places for my associates to grab the items when the customers came in to collect them.
- Worked on several reports every day .
- Faced new challenges every day and was able to work through all of them at a great speed.
- Set up deliveries to be shipped out by us on certain dates and times.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Education
High School Diploma -
Harker Heights High School
Harker Heights, TXSkills
- Guest Message Transmission
- Special Assignments
- Cash Register Operations
- Credit Card Transaction Processing
- Customer Needs Assessments
- Data Gathering
- Incoming Mail Sorting
- Customer Interaction
- Inquiry Response
- Credit and Cash Payments
- Safety and Security Procedures
- Guest Satisfaction
- Customer Accounts Management
- Daily Reports
- Guest Inquiries
- Price Changes
- Behavior Identification
- Customer Care
- Service Quality
- Front Desk Operations
- Customer Engagement
- Maintaining Clean Work Areas
- Performance Strategies
- Energy and Physical Stamina
- Stocking and Receiving
- Available Nights, Weekends and Holidays
- Assigning Tasks
- Managing Cash Register
- Retail Metrics and Goals
- Excellent Written and Verbal Communication
- Customer Needs Assessment
- Store Opening and Closing
- Exceeding Customer Expectations
- Adaptable and Flexible
- Customer Service
- Order Processing
- Safety and Cleanliness Standards
- Corrective Actions
- Computer Proficiency and Microsoft Office
- Flexible Hours
- Building Customer Loyalty
- Sales and Promotions
- Item Ticketing and Pricing
- Merchandising and Display
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Cash Handling
- Time Management
- Teamwork and Collaboration
- Ability to Lift 40 Pounds
- Answering Customer Questions
- Proper Staffing
- Player Motivation
- Delivery Arrangements
- Dispute Mediation
- Reading Comprehension
- Productivity Maximization
- Shrinkage Prevention
- Credit Card Applications
- Positive Customer Engagement
- End Cap Placement
- Special Orders
- Customer Buying Habits
- Goal-Driven
- Credit card activation
Timeline
Service Desk Supervisor
Home Depot
03.2011 - 10.2021
High School Diploma -
Harker Heights High School