Brodie Leiser
Athens,GA
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
2
2
years of professional experience
Work History
Front Desk Agent/Night Auditor
DoubleTree By Hilton Hotel Chattanooga Downtown
Chattanooga, TN
05.2021 - 08.2021
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Assisted at front desk when and handled purchases at gift shop.
- Collected room deposits, fees and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Pool Installer
Universal Home Solutions & Inground Swimming Pools
Lafayette, GA
06.2020 - 08.2020
- Used coordination and planning skills to achieve results according to schedule.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
Youth Sports Officiant
Lafayette Parks And Recreation
LaFayette, GA
04.2017 - 04.2019
- Explained and taught regulations and rules to youth soccer players.
- Promoted good sportsmanship among players.
- Navigated difficult situations using effective communication and explanation of game rules.
Education
Bachelor of Science - Mechanical Engineering
University of Georgia
Athens, GA05.2024
Skills
- Guest Message Transmission
- Facilities Management Software
- Customer Service
- Decision Making
- Check In and Check Out Procedures
- Guest Registration
- Reservations Management
- Nightly Audits
- Account Balancing
- Problem Solving
- Data Gathering
Timeline
Front Desk Agent/Night Auditor
DoubleTree By Hilton Hotel Chattanooga Downtown
05.2021 - 08.2021
Pool Installer
Universal Home Solutions & Inground Swimming Pools
06.2020 - 08.2020
Youth Sports Officiant
Lafayette Parks And Recreation
04.2017 - 04.2019
Bachelor of Science - Mechanical Engineering
University of Georgia