Brianna Totten
Somerset,NJ
Summary
Warm and friendly individual focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Marriott Bonvoy
Branchburg, NJ
02.2022 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed relevant guest information and payment methods to prevent fraud.
Concierge/Receptionist
Partners
New Brunswick, NJ
07.2021 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Team Member
Panera Bread
North Brunswick, NJ
09.2020 - 07.2021
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
Team Member
Chipotle Mexican Grill
Somerset, NJ
02.2020 - 08.2020
- Worked with customers, customer service, worked the line to provide customers with their desired food items
- Cashiering, assisted with online order help, gave customers their orders.
Cashier/Team Member
Wendy's
Belmont, NC
07.2019 - 08.2019
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High school diploma -
Franklin High School
Somerset, NJ06.2020
GED - undefined
Skills
- Facilities Management Software
- Basic Food Service
- Guest Message Transmission
- Microsoft Office
- Check In and Check Out Procedures
- Invoicing and Billing
- Guest Registration
- Problem Solving
- Team Collaboration
- Relationship Establishment
Timeline
Front Desk Agent
Marriott Bonvoy
02.2022 - Current
Concierge/Receptionist
Partners
07.2021 - Current
Team Member
Panera Bread
09.2020 - 07.2021
Team Member
Chipotle Mexican Grill
02.2020 - 08.2020
Cashier/Team Member
Wendy's
07.2019 - 08.2019
High school diploma -
Franklin High School