Hi, I’m
Amy Jackson
front desk agent
Shepherdsville,KY
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful business setting.
Overview
3
years of professional experience
1
Certification
Work History
Shree Shiva LLC Fairfield Inn
Front Desk Agent
07.2020 - Current
Job overview
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Coordinated with vendors for repair and maintenance of hotel.
- Monitored hotel's budget and financial records.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Implemented marketing and promotional initiatives to increase occupancy.
- Developed and maintained positive relationships with guests for satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Enforced policies and procedures to increase efficiency.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Education
North Laurel High SchoolLondon, KY
High School Diploma
06.1995
University Overview
- Awarded Editor's Choice Award for being in the top 3% world-wide winning in The National Library of Poetry
- SADD Member
- French Club Member
- Extracurricular Activities: Basketball
- Extracurricular Activities: Marching Band
Purdue UniversityWest Lafayette, IN
Legal Secretary Certification from Law
08.2022
University Overview
- Honor Roll Spring 2022
- 3.68 GPA
Colorado Technical UniversityColorado Springs, CO
Associate of Science from Business Administration
11.2023
University Overview
- Dean's List February 2023
- 3.86 GPA
Skills
- Special Reservations
- Bookkeeping
- Product and Service Sales
- Time Management
- Registration
- Automated Telephone Systems
- Payment Oversight
- Rewards Programs
- File Management
- Credit and Cash Payments
- Guest Ledger
- Social Perceptiveness
- Compute Bills
- Lobby Maintenance
- Constructive Feedback
- Guest Satisfaction
- Checking Guests In and Out
- Service Quality
- Guest Inquiries
- Office Meetings
- Security Protocols
- Service Dispatching
- Room Assignments
- Facilities Management Software
- Hotel Reservations
- Written and Oral Communications
- Records Preparation
- Conflict and Issue Documentation
- Listening Skills
- Reporting Capabilities
- POS Systems
- Customer Service
- Employee Retention
- Financial Information Review
- Conference and Meeting Planning
- Performance Strategies
- Revenue Reviews
- Transaction Processing
- Dynamic Communication Skills
- Issue Identification
- Mail and Packages
- Safety and Security Procedures
- Creative Solutions
- Check in and Checkout Procedures
- Clerical Support
- Hospitality Service
- Telephone Reservations
- Word Processing
- Manage Research
- Monitor Security
- Nightly Audits
- Availability Record Keeping
- Verifying Reservations
- Office Supplies and Inventory
- Guest Services
- Marketing
- Cash Handling
- Posting Charges
- Lobby Auditing
- Serve Guests
- Conflict Management
- Running Backups
- Message Delivery
- Problem-Solving Skills
Certification
- Certified Legal Secretary, Purdue University Online - August 2022
creative writing
Becoming a published author and witnessing my name on the cover of a book has always been my lifelong, childhood dream. After receiving the news that I had early-stage colon cancer in July of 2020, I decided to make this lifelong childhood dream a reality. I now have a children's picture book out on Amazon Kindle, Barnes & Noble, several bookstores, and the Publisher's actual website. (dorrancebookstore.com). If anyone wishes to check it out, "The Son" by Amy Lynn Vaughn-Jackson.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Agent
Shree Shiva LLC Fairfield Inn
07.2020 - Current
North Laurel High School
High School Diploma
Purdue University
Legal Secretary Certification from Law
Colorado Technical University
Associate of Science from Business Administration
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