Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Amy May Allen

Phoenix,AZ

Summary

Jewelry is an expression of love, accomplishment, and style for my clients, and for me it is my passion. I am so happy to immerse myself and grow with an iconic brand that sets the standard of excellence and artistry in the jewelry industry.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

David Yurman
10.2022 - Current
  • Led daily operations to enhance store efficiency and customer satisfaction.
  • Trained and mentored team members to improve performance and service quality.
  • Implemented inventory management strategies to optimize stock levels.
  • Analyzed sales data to identify trends and adjust product offerings accordingly.
  • Coordinated staff schedules to align with peak business hours, maximizing productivity.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Client Advisor

Tiffany & Co.
03.2021 - 10.2022
  • I sought to build on my momentum from the previous year upon returning to Tiffany & Co. In 2021 I achieved the highest in store sales volume of all the client advisors at The Woodlands with 274% of my sales plan. For this, I was recognized at a celebratory event for the southeast market in Palm Beach, Florida.

Jewelry Specialist

Jared The Galleria of Jewelry
10.2019 - 03.2021
  • I achieved my highest personal sales volume and growth of clientele despite being furloughed during the Covid-19 crisis for 3 months out of the fiscal year.

Operations Coordinator

Tiffany & Co.
09.2018 - 10.2019
  • Managed all operational procedures and assisted the leadership team in cultivating client relationships and positive guest experiences. I increased our audit scores from 60% to 97% during my tenure.

Jewelry Specialist Manager

Jared The Galleria of Jewelry
08.2017 - 09.2018
  • I led a team of 12 jewelry specialists and ensured their success by actively coaching, practicing, and demonstrating the right behaviors that generate and maintain client’s confidence and satisfaction.

Jewelry Specialist

Jared The Galleria of Jewelry
09.2014 - 08.2017
  • I exceeded personal sales standards and created a wealth of loyal client relationships by following up with their service needs and reaching out to them for their special occasions and special events we had throughout the year.

Design and Service Center Manager

Jared The Galleria of Jewelry
09.2012 - 03.2013
  • I managed a state of the art jewelry design and service center. My responsibilities included monitoring profit margins, payroll, inventory, and training a team of 6 bench jewelers.

Bench Jeweler

Jared The Galleria of Jewelry
07.2010 - 09.2012
  • I created one of a kind custom jewelry for clients and also performed daily repairs and servicing.

Jewelry Specialist, Timepiece and Gemstone Ambassador

Jared The Galleria of Jewelry
12.2009 - 07.2010
  • I exceeded company sales standards and developed a loyal clientele by accurately educating guests about our timepieces and gemstone collections.

Education

Bachelor of Arts - Studio Art

Belmont University
Nashville, TN
12.2009

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Team building and leadership
  • Attention to detail
  • Hiring and training
  • Staff management
  • Upselling and cross selling
  • Mentoring and coaching
  • Sales expertise
  • Sales growth

Accomplishments

  • Highest in store sales volume and among the top 22 for the southeast Tiffany & Co. market in 2021
  • Accomplished sales leader (Ranked 6th in sales volume company wide in 2020)
  • Develops and maintains a lasting relationship with clients across multiple brands

Timeline

Assistant Store Manager

David Yurman
10.2022 - Current

Client Advisor

Tiffany & Co.
03.2021 - 10.2022

Jewelry Specialist

Jared The Galleria of Jewelry
10.2019 - 03.2021

Operations Coordinator

Tiffany & Co.
09.2018 - 10.2019

Jewelry Specialist Manager

Jared The Galleria of Jewelry
08.2017 - 09.2018

Jewelry Specialist

Jared The Galleria of Jewelry
09.2014 - 08.2017

Design and Service Center Manager

Jared The Galleria of Jewelry
09.2012 - 03.2013

Bench Jeweler

Jared The Galleria of Jewelry
07.2010 - 09.2012

Jewelry Specialist, Timepiece and Gemstone Ambassador

Jared The Galleria of Jewelry
12.2009 - 07.2010

Bachelor of Arts - Studio Art

Belmont University

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Amy May Allen