Amy R. Franklin
Puyallup
Summary
Dedicated Medical Assistant Lead with a proven track record in HIPAA compliance and clinical documentation. Skilled in enhancing clinic efficiency through effective patient care and inventory management.
Overview
2027
2027
years of professional experience
Work History
Medical Assistant Lead
Proliance Sugeons
Puyallup, WA
04.2025 - Current
- Assisted in patient intake and medical history documentation to ensure accurate record-keeping.
- Coordinated patient scheduling and follow-up appointments to enhance clinic efficiency.
- Instructed patients on post-operative care and medication management for optimal recovery outcomes.
- Trained new staff on office procedures, Casting and protocols to maintain high-quality patient care standards.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Managed electronic health records using NexGen for streamlined information access.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Medical Assistant
Proliance Surgeons
Puyallup, WA
11.2006 - Current
Member Service Representative
YMCA
Puyallup, WA
2010 - 2011
- Assisted members with inquiries regarding programs, services, and facility usage.
- Conducted tours of facilities, highlighting amenities and programs available to potential members.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Manager
McDonald's Restaurant
Puyallup, WA
08.2000 - 2011
- Supervised daily operations to ensure adherence to company standards and quality control.
- Trained and mentored new team members on customer service protocols and operational procedures.
- Implemented inventory management techniques to minimize waste and optimize stock levels.
- Developed scheduling systems to improve staff efficiency and maintain optimal coverage during peak hours.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
- Ensured compliance with health and safety regulations, maintaining a clean and safe working environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Medical Assisting
Bryman College
Renton2006
High School Diploma -
Emerald Ridge High School
Puyallup, WA06-2003
Skills
- HIPAA compliance
- Clinical documentation
- Direct patient care
- Data entry
- Procedure assistance
- CPR
- Proficient in Casting, Splint, and Bracing
- Medical supply inventory and ordering
- Medical terminology knowledge
- MA monthly schedule
Timeline
Medical Assistant Lead
Proliance Sugeons
04.2025 - Current
Medical Assistant
Proliance Surgeons
11.2006 - Current
Assistant Manager
McDonald's Restaurant
08.2000 - 2011
Member Service Representative
YMCA
2010 - 2011
Medical Assisting
Bryman College
High School Diploma -
Emerald Ridge High School