Stephanie Menendez
Foster City,CA
Summary
Dynamic Medical Assistant Lead with extensive experience at Dignity Health Sequoia, excelling in patient care and clinical operations. Proven ability to mentor new hires and manage medical supplies effectively. Skilled in performing complex procedures and fluent in Spanish, ensuring exceptional patient-focused care and seamless office administration.
Overview
20
20
years of professional experience
Work History
Medical Assistant Lead
Dignity Health Sequoia
Redwood City, CA
04.2021 - 02.2025
- Supported providers during procedures such as Vasectomies, Cystoscopies, Circumcisions, Prostate Biopsies, Urodynamics, Lumbar Puncture, Botox Injections, and ultrasound-guided injections.
- Roomed patients, scrubbed charts, and coordinated upcoming appointments and testing.
- Executed front office and back office tasks, including phone triage, managing messages, and scheduling appointments.
- Maintained exam rooms clean and stocked with all supplies including pre-assembled procedure bins.
- Order and maintain of medical supplies and pharmaceuticals.
- Responded to patient inquiries by sharing doctor's orders and guidelines.
- Facilitated training and mentorship for new hires to enhance team readiness and integration.
- Assist with Go Lives.
Medical Assistant
Dignity Health Neurology
Menlo Park & Belmont, CA
02.2021 - 04.2021
- Assisted providers with lumbar punctures and Botox injections to enhance patient care.
- Streamlined communication by triaging calls and scheduling appointments to optimize patient flow.
- Registered new patients while collecting necessary medical information.
- Called back patients with doctor’s orders, instructions.
- Maintained exam rooms clean and stocked with all supplies.
- Managed ordering and maintenance of medical supplies and pharmaceuticals to ensure operational readiness.
- Assist with training and mentoring of new hires.
Medical Assistant
Atherton Neurology
Menlo Park, CA
08.2012 - 02.2015
- Coordinated appointment schedules and triaged phone calls to enhance communication and streamline patient flow.
- Took patient vitals and entered registration data into Medisoft and AmazingCharts.
- Assisted providers during lumbar punctures and Botox injections to ensure patient comfort and procedural accuracy.
- Returned patient calls with doctor’s orders and instructions to ensure clarity and adherence to care plans.
- Maintained exam rooms clean and stocked with all supplies.
Medical Assistant
Access Health
San Francisco and San Mateo, CA
04.2011 - 07.2012
- Back Office: vitals, EKG’s, draw blood, injections, and Labs.
- Assisted providers with Pap smears, incision and drainage procedures, and laceration treatments.
- Triaged phone calls, managed messages and appointments, dispensed in-house medications per physician orders.
- Called back patients to relay doctor’s orders and provide clear instructions for follow-up.
- Maintained cleanliness and stock levels of exam rooms to ensure readiness for patient care.
Medical Assistant
Dr. O’Keefe, Dr. Chase, and NR Sullivan
San Francisco, CA
03.2011 - 09.2011
- Assisted with patient vitals, performed EKGs, administered injections, and processed lab work.
- Returned calls to patients, delivering doctor’s orders and detailed instructions to enhance understanding and compliance.
- Managed phone triage, responding to calls and scheduling appointments to ensure timely access to care.
- Maintained exam rooms clean and stocked with all supplies.
Medical Records Technician
The Coding Source
San Francisco, CA
01.2011 - 03.2011
- Scanned medical records for coders to review.
- Scanned 5 – 10 charts per hour, ensuring timely availability for review.
- Managed electronic health record systems for accurate patient information storage.
- Reviewed and coded medical records for compliance with regulations.
- Collaborated with healthcare staff to ensure proper documentation practices.
Medical Assistant
Dr. Gary Toig
Redwood City, CA
09.2010 - 10.2010
- Performed EKGs, obtained vital signs, collected and processed specimens.
- Maintained orderly examination and treatment areas, ensuring efficient access to alphabetized medical records.
- Streamlined paperwork processes for Dr. Toig’s staff, enabling them to stay consistently one week ahead on patient documentation.
Account Payable
Jim’s Motor City Tires, Inc
Redwood City, CA
09.2007 - 11.2008
- Processed customer payments and calculated bills using QuickBooks for streamlined transaction management.
- Created weekly and monthly financial statements to ensure accurate record-keeping and financial oversight.
- Designed labor record worksheets while managing customer inquiries, scheduling appointments, and overseeing accounting functions.
- Drafted court documents for customers with delinquent accounts.
Student Aide/ Lab Tech
Stanford University: School of Medicine
Stanford, CA
10.2006 - 11.2007
- Set up classrooms and managed supplies and inventory to ensure readiness for learning.
- Prepared conference rooms for meetings and events to facilitate effective collaboration.
- Assisted faculty with research projects and data collection tasks.
- Organized and maintained laboratory supplies and equipment inventory.
- Coordinated student schedules for study sessions and tutoring services.
Extra Help
Fair Oak Family Health Center
Redwood City, CA
04.2005 - 06.2006
- Retrieved and organized patient charts, ensuring accessibility for healthcare providers.
- Assembled new medical records charts, supporting efficient patient information management.
- Sorted and filed documents in alphabetical and numerical order.
- Verified and confirmed patient appointments, enhancing scheduling accuracy and patient flow.
Education
CPR Certificate -
ADH American Heart Association
San Mateo, CA02-2025
Medical Assisting Diploma -
Everest College
San Francisco, CA10-2010
General Education -
College of San Mateo
San Mateo, CA01-2006
Business Microsoft Office -
R.O.P
Burlingame, CA06-2005
High School Diploma -
Hillsdale High School
San Mateo, CA06-2005
Skills
- Patient care
- Patient-focused care
- Medical procedures
- Vital sign monitoring
- Patient triage
- Medical supply management
- Clinical and administrative support
- Insurance authorizations
- Charting systems
- IDX appointment scheduling
- Patient scheduling
- Scheduling coordination
- Inventory and supply management
- Specimen preparation
- Medical terminologies
- Medical terminology
- Team collaboration
- Problem solving
- HIPAA compliance
- Fluent in Spanish
- Communication skills
Volunteer Experience
Extra Help, Fair Oak Family Health Center, Redwood City, CA, 04/01/05, 06/01/06, Pulled Charts, and Filled charts back., Assembled new charts for Medical Records., Alphabetical and Numerical Filling., Confirmed appointments.
References
References on request
Education And Professional Training
- CPR Certificate, ADH American Heart Association, San Mateo, CA, 02/01/21
- Medical Assisting Diploma, Everest College, San Francisco, CA, 10/01/10, Graduated with honors
- Business Microsoft Office, R.O.P, Burlingame, CA, 06/01/05
- General Education, College of San Mateo, San Mateo, CA, 01/01/06
- High School Diploma, Hillsdale High School, San Mateo, CA, 06/01/05
Summary Of Qualifications
Reception/ Phone management., Scheduling, confirming appointments, follow-up reminders, surgery scheduling., Patient medical records management, general filing and bookkeeping., Familiarity with computer software: Medrium, MS Word, Excel, PowerPoint, Access, QuickBooks, and eMD’s (Cerner, Allscripts, Medisoft, AmazingCharts, Practice Fusions), EKG’s, Checking Vitals, Administer Injections/ Immunizations, Draw blood/and collect specimen for lab work, Urinalysis, Mono, Strep, influenza, H Pylori, Specimen Testing, Cultures, Biopsy., Assisted doctor’s with procedures (Vasectomy, Circumcision, Prostate Biopsy, Cystoscopy, Urodynamics, Lumbar Punctures, EMG’s, Injections under Ultrasound, Wart removals), Sterilization (SPSA) Ensuring the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment, Experience in multispecialty: Urology, Neurology, General Surgery, Orthopedics, Cardiology, Family Practice, Cardiovascular., Proficient in Spanish and English, Cerner and Allscripts Super User., Developed exceptional customer service skills over the past 15 years
Timeline
Medical Assistant Lead
Dignity Health Sequoia
04.2021 - 02.2025
Medical Assistant
Dignity Health Neurology
02.2021 - 04.2021
Medical Assistant
Atherton Neurology
08.2012 - 02.2015
Medical Assistant
Access Health
04.2011 - 07.2012
Medical Assistant
Dr. O’Keefe, Dr. Chase, and NR Sullivan
03.2011 - 09.2011
Medical Records Technician
The Coding Source
01.2011 - 03.2011
Medical Assistant
Dr. Gary Toig
09.2010 - 10.2010
Account Payable
Jim’s Motor City Tires, Inc
09.2007 - 11.2008
Student Aide/ Lab Tech
Stanford University: School of Medicine
10.2006 - 11.2007
Extra Help
Fair Oak Family Health Center
04.2005 - 06.2006
CPR Certificate -
ADH American Heart Association
Medical Assisting Diploma -
Everest College
General Education -
College of San Mateo
Business Microsoft Office -
R.O.P
High School Diploma -
Hillsdale High School