Jessica Lowes
Naples
Summary
Experienced professional with 4+ years in animal care and 10+ years in leadership roles. Committed to promoting animal welfare, engaging with the community, and implementing effective operational strategies to improve shelter services. Proven track record in team leadership, volunteer coordination, and resource management. Prioritizes creating a safe and nurturing environment for animals and staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical assistant lead
NCH
12.2020 - Current
- Company Overview: NCH is a healthcare provider in Naples, Florida
- Website: [NCH](https://www.nchmd.org)
- Clinical Duties:
- Patient Care: Assist with patient examinations, procedures, and treatments as directed by healthcare providers
- Vital Signs: Measure and record patients' vital signs, such as blood pressure, temperature, and pulse
- Assist in physician in medical procedures: perform/assist in ultrasound guided injections, PRP injections, venipuncture, casting and splinting
- Laboratory Tests: Collect and process specimens for laboratory testing, including blood draws and urine samples
- Medication Administration: Administer medications and injections as prescribed and monitor patient reactions
- Patient Education: Provide patients with information on medications, procedures, and general health maintenance
- Scheduling: Oversee appointment scheduling for patients, ensuring efficient use of resources and minimizing wait times
- Records Management: Maintain accurate and confidential medical records, including patient histories and treatment plans
- Leadership and Management Duties:
- Team Supervision: Lead and mentor a team of medical assistants, providing guidance, training, and support as needed
- Quality Assurance: Monitor compliance with policies and procedures, ensuring adherence to safety and quality standards
- Conflict Resolution: Address any staff or patient concerns, facilitating effective communication and resolution of issues
- Training and Development: Organize and conduct training sessions for new medical assistants and ongoing education for existing staff
- Performance Evaluation: Assist in evaluating the performance of medical assistants and providing constructive feedback
- Inventory Management: Oversee the inventory of medical supplies and equipment, ensuring adequate stock and timely ordering
- Coordination Duties:
- Collaboration: Work closely with physicians, nurses, and other healthcare professionals to coordinate patient care and services
- Policy Development: Assist in developing and implementing policies and procedures to improve clinic operations and patient care
- Communication Duties:
- Patient Interaction: Serve as a primary point of contact for patients, answering questions and addressing concerns regarding their care
- Community Outreach: Participate in community health initiatives and promote wellness programs to enhance patient education and engagement
- NCH is a healthcare provider in Naples, Florida
- Website: [NCH](https://www.nchmd.org)
Dog care supervisor
Naples Humane Society
08.2018 - 12.2020
- Company Overview: Naples Humane Society is a non-profit organization dedicated to the welfare of animals
- Website: [Naples Humane Society](https://www.napleshumane.org)
- My responsibilities are:
- Collaborate and coordinate with other departments, including Veterinary and Behavior, to ensure that the shelter provides the highest standard of care to canine residents
- Create and update SOPs related to all aspects of handling, husbandry, care, and enrichment of canines
- Train and supervise animal care personnel, foster carers, and volunteers on proper techniques and procedures related to the handling, husbandry, enrichment, and care of canines
- Work closely with the Shelter Clinic and Behaviorist to facilitate the transfer of medically- and behaviorally-ready puppies and adult dogs to the adoption floor
- Working in conjunction with the Behaviorist, conduct and supervise the training and socialization of puppies and adult dogs
- Monitor the health, weight, condition, and behavior of shelter dogs, communicating health concerns to the Shelter Clinic
- Provide enrichment and other forms of behavioral intervention to promote the mental and physical well-being of shelter dogs
- Communicate with the Adoption Coordinator regarding dog personalities, needs, etc
- To facilitate the production of accurate adoption cards and make appropriate match
- Naples Humane Society is a non-profit organization dedicated to the welfare of animals
- Website: [Naples Humane Society](https://www.napleshumane.org)
Customer Service Representative lead
Publix
04.2016 - 09.2018
- Company Overview: Publix is a supermarket chain based in the United States
- Website: [Publix](https://www.publix.com)
- My responsibilities include: closing cash office, ordering products, handling customer relations, processing refunds, addressing customer concerns and complaints, answering multi-line phone system, accurately completing money services transactions such as Western Union and check cashing, manage all front end employees, scheduling breaks and lunches, oversee audits, coordinate new hire training, drug testing and orientations
- Publix is a supermarket chain based in the United States
- Website: [Publix](https://www.publix.com)
Animal Care Specialist
Collier County Domestic Animal Services
01.2015 - 05.2016
- Company Overview: Collier County Domestic Animal Services is responsible for animal control and sheltering in Collier County, Florida
- Website: [Collier County](https://www.colliercountyfl.gov)
- My responsibilities at the shelter included: providing care for any animals at the shelter, cleaning and sanitizing kennels and cages, processing animals on intake (vaccinating, drawing blood, preventatives), administering medications, performing humane euthanasia, assisting the public in various ways (lost pets, adoptions, surrenders, selling licenses, answering phone calls, educating on responsible ownership), working with Chameleon software to process transactions, enter licenses, input medical information, create activities for officers and I also trained new staff for a few months while a supervisor was on medical leave
- Collier County Domestic Animal Services is responsible for animal control and sheltering in Collier County, Florida
- Website: [Collier County](https://www.colliercountyfl.gov)
Education
Certification -
Weston distance learning
Naples, FLBachelors - Healthcare administration
University of Arizona Global campus
Naples, FLHigh School Diploma -
Naples High School
Naples, FLOther - Veterinary Assistant- Levels 1, 2, 3
Lorenzo Walker Technical Institute
Naples, FLSkills
- IDEXX Products
- Chameleon Software
- Casting/splinting
- Animal care
- Shelter luv program
- Excel
- PowerPoint
- Word Microsoft
- BLS
- Venipuncture
- Public speaking
- Project management
- Conflict resolution
- Typing speed
- Data Entry
- Patient care
- Vital signs monitoring
- Medical records management
- Appointment scheduling
- Inventory management
- Electronic health records
- Specimen collection
- Administrative tasks
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Verbal and written communication
- Task delegation
- Operations management
- Documentation and reporting
- Strategic planning
- Policy implementation
- Performance management
Volunteer/ Awards
FEMA courses completed : IS 00800.b, IS 00701.A, IS 00111.A, IS 00100.B, 0011.A and IS 00010.A., Certification of fear free sheltering program., Canine behavior program completed in 2019., I have 6 plus years as a foster/ volunteer for organizations like Humane society of Naples., NCH 2023 Top Medical Assistant.
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support Certification (BLS)
- Registered Orthopedic Technician ASOP (ROT)
- FEMA Courses, 01/01/14, No Expiration
Timeline
Medical assistant lead
NCH
12.2020 - Current
Dog care supervisor
Naples Humane Society
08.2018 - 12.2020
Customer Service Representative lead
Publix
04.2016 - 09.2018
Animal Care Specialist
Collier County Domestic Animal Services
01.2015 - 05.2016
Bachelors - Healthcare administration
University of Arizona Global campus
High School Diploma -
Naples High School
Other - Veterinary Assistant- Levels 1, 2, 3
Lorenzo Walker Technical Institute
Certification -
Weston distance learning