An Nguyen
South Sioux City,NE
Summary
Committed and professional manager with proven ability to effectively manage customer inquiries, provide accurate advice, and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
5
5
years of professional experience
Work History
Services Specialist
United States Air Force, ANG
2018.12 - Current
- Specialize in, Arts, hospitality, & fitness
- Engage closely with team members to support the mission by preparing, serving meals to fellow military personnel
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed process improvements to enhance overall delivery of service.
- Manage base gyms, fitness facilities, while helping other military members maintain peak levels of fitness, Provided quality nail services, while creating a comfortable environment for clients
- Kept an organized record of employees with the number of clients they provided services for, then used data to distribute team members' salary
Nail Salon Manager
Sheldon Nails & Spa
2019.06 - 2021.08
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Supervised a team of 7 members while coordinating training operations, providing guidance and support for employees
- Managed and distributed team members’ salary
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Promoted business through marketing initiatives and use of social media.
Nail Salon Technician
Sheldon Nails & Spa
2018.05 - 2019.02
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current nail trends and techniques to make customers look fashionable and increase satisfaction.
- Developed loyal following of clients by providing high-quality services.
- Educated customers on products to maximize bene
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
Bachelor of Arts - Business Administration
University of Northern Iowa
05.2023
Associate of Arts - Business Administration
Western Iowa Tech Community College
05.2021
Skills
- Staff management
- Complex Product Knowledge
- Facility management
- Excellent at following order & chains of command
- Work Order Interpretation
- Records Management
- Collaborative Environments
- Attention to Detail
- Excel, Word
Additional Information
- AWARDSRECEIVED , Dean's List - Spring 2020 President's List for Academic Achievement - Fall 2020
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Nail Salon Manager
Sheldon Nails & Spa
2019.06 - 2021.08
Services Specialist
United States Air Force, ANG
2018.12 - Current
Nail Salon Technician
Sheldon Nails & Spa
2018.05 - 2019.02
Bachelor of Arts - Business Administration
University of Northern Iowa
Associate of Arts - Business Administration
Western Iowa Tech Community College
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