An Nguyen

• Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
• Optimized insurance renewal processes, ensuring clients received timely notifications and options for adjustments.
• Reduced errors in policy documentation, meticulously reviewing and updating insurance records.
• Increased client retention rates through personalized insurance consultations, addressing specific needs.
• Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
• Verified insurance and communicated coverage to staff and patients.
• Fostered strong relationships with clients through regular follow-ups, enhancing customer loyalty.
• Assisted in resolving complex insurance claims, liaising between clients and providers for favorable outcomes.
• Prepared insurance claims for submission to clearinghouses or insurance companies.
• Analyzed data from various sources to identify patterns in claims activity, allowing for more effective prevention strategies moving forward.
• Negotiated with insurance carriers to secure competitive rates for clients, enhancing customer satisfaction.

Collaborate with clients to create a prospect research experience focused on prospect management and campaign strategy. Clients have included: The Royal Ontario Museum, The NASA Glenn Visitor Center, The Cleveland Museum of Natural History, The International Women's Air and Space Museum, The Rochester Museum and Science Center, The Great Lakes Shipwreck Museum and The R & B Hall of Fame and Museum.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Took dental images following strict patient protection rules, applying lead aprons.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
• Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
• Prepared patient x-rays and images for dentist review.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Collaborated with the dental team to develop customized treatment plans for individual patients.
• Documented patient dental health information, medical history, and vital signs for future reference.