An Nguyen
Houston
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lounge Attendant
SSP America
Houston
08.2024 - Current
- Replenished food items throughout the day according to customer demand.
- Stocked server areas with supplies before, during and after shifts.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Prepared food items, such as sandwiches, salads, snacks, and beverages for customers.
- Greeted and welcomed guests to the lounge.
- Monitored inventory levels of supplies needed for daily operations in the lounge.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Cashier/Cook's Assistant
Raising Cane's
Houston
10.2023 - 08.2024
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Learned roles of other departments to provide coverage and keep store operational.
- Welcomed customers, offering assistance to help find store items.
Cashier/waitress
Cajun Fuze
Houston
12.2021 - 05.2022
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered phone calls to assist customers with questions and orders.
- Maintained work area and kept cash drawer organized.
- Answered customer inquiries regarding store policies and procedures.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Some College (No Degree) - Business
Lone Star College
Houston, TXHigh School Diploma -
Westfield High School
Houston, TXSome College (No Degree) - Business
University of Texas At Austin
Austin, TXSkills
- Inventory management
- Food preparation
- Point of sale
- Customer service
- Database maintenance
- Team collaboration
- Time management
- Cash handling
- Effective communication
- Conflict resolution
- Customer engagement
- Attention to detail
- Professionalism and courtesy
- Microsoft office
- Multitasking capacity
- Credit card transactions
- POS system operations
- Order packaging
- Time management skills
- Cleanliness
- Store merchandise stocking
- Liquor regulations and compliance
Languages
- Vietnamese
- English
Certification
- Food Handlers
- TABC
- CPR certified (2022)
Work Eligibility
- Eligible to work in the U.S. with no restrictions
Timeline
Lounge Attendant
SSP America
08.2024 - Current
Cashier/Cook's Assistant
Raising Cane's
10.2023 - 08.2024
Cashier/waitress
Cajun Fuze
12.2021 - 05.2022
Some College (No Degree) - Business
Lone Star College
High School Diploma -
Westfield High School
Some College (No Degree) - Business
University of Texas At Austin