Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evelin Santos

Los Angeles,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Lounge Attendant

LAX Airport
02.2022 - 11.2022
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
  • Increased guest loyalty by promptly attending to their needs and personalizing their experiences.
  • Streamlined check-in procedures for faster service, resulting in reduced wait times for guests.
  • Collaborated with the management team to implement new policies and procedures that improved overall lounge efficiency.
  • Supported fellow staff members in various tasks, fostering an atmosphere of teamwork and collaboration within the lounge area.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Customer Service Specialist

Yummy.com
08.2020 - 08.2021
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.
  • Maintained up-to-date knowledge of products and services to provide accurate information to customers.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.

Auto Insurance Agent

Autos Insurance
11.2018 - 07.2019
  • Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
  • Expanded agency''s market share through successful client acquisition and retention strategies.
  • Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
  • Improved overall efficiency of the agency by implementing streamlined processes for managing new and existing clients.
  • Enhanced customer experience by promptly addressing inquiries and resolving issues related to auto insurance policies.

Education

High School Diploma -

Alliance Patti And Peter Neuwirth Leadership Academy
Los Angeles, CA
03.2017

Skills

  • Inventory management
  • Problem-solving abilities
  • Inventory Management
  • Patient-Focused Care
  • Data Entry
  • Phlebotomy
  • Payment Collection
  • Medical Terminology
  • Patient Scheduling
  • EMR / EHR
  • Electronic Health Records
  • Medical Procedures
  • CPR Certified

Languages

Spanish
Professional Working

Timeline

Lounge Attendant

LAX Airport
02.2022 - 11.2022

Customer Service Specialist

Yummy.com
08.2020 - 08.2021

Auto Insurance Agent

Autos Insurance
11.2018 - 07.2019

High School Diploma -

Alliance Patti And Peter Neuwirth Leadership Academy

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Evelin Santos