AN NGUYEN
San Jose,CA
Summary
Organized professional with a Bachelor’s degree and experience in administrative support across healthcare, retail, and design sectors. Expertise in record management, paperwork processing, and schedule coordination. Contributed to quality assessment activities in eye care and developed training plans aligned with educational directives. Collaborated effectively with colleagues to enhance patient care.
Overview
11
11
years of professional experience
Work History
Shift Leader
Phuc Long
San Jose, California
03.2024 - Current
- Supervised daily operations and ensured compliance with safety standards.
- Resolved customer inquiries and complaints to enhance customer satisfaction and retention.
- Conducted regular quality checks on products to uphold service standards and ensure customer satisfaction.
- Managed inventory levels by monitoring stock levels and ordering supplies.
Optometric Assistant
Emily H Do, OD
San Jose, USA
07.2021 - Current
- Maintained and updated patient records with a high level of accuracy and confidentiality
- Processed documentation, forms, and billing-related paperwork to ensure smooth daily operations
- Scheduled appointments and coordinated office workflow efficiently
- Assisted with administrative tasks including filing, data entry, and record organization
- Communicated with patients about services, appointments, and follow-ups to enhance patient experience
- Handled multiple tasks in fast-paced environment while ensuring accuracy and detail
Sales & Design Consultant
BoConcept
San Jose, USA
06.2023 - 12.2023
- Processed customer orders, invoices, and transactions to ensure timely fulfillment
- Communicated professionally with customers to provide updates on orders and timelines
- Coordinated with internal teams to track orders and resolve discrepancies
- Maintained organized records of sales, orders, and customer information
- Reviewed documentation for accuracy and completeness to facilitate smooth operations
Architecture Intern
ACS Architects
San Jose, USA
08.2021 - 05.2022
- Maintained records of design revisions and updates to ensure project accuracy
- Managed file organization and document preparation to support team efficiency
- Collaborated with team members to ensure accuracy and organization of project materials
- Organized project files, drawings, and documentation for streamlined access
Sales Associate
IKEA
San Jose, USA
08.2019 - 05.2021
- Processed transactions and handled customer payments to ensure accuracy and customer satisfaction
- Communicated effectively with customers and team members
- Assisted with documentation and order processing to streamline fulfillment
- Maintained organized records to support daily store operations and enhance efficiency
Sales Associate
T-Mobile
San Jose, USA
07.2018 - 03.2019
- Facilitated customer account setup and processed documentation to ensure smooth onboarding
- Ensured accuracy of customer records and transactions to maintain data integrity
- Delivered clear communication and support for service inquiries to enhance customer satisfaction
Food Handler
Bagel Street Cafe
Cupertino, USA
06.2015 - 06.2017
- Processed transactions with attention to detail, ensuring accuracy in order fulfillment
- Executed procedures and organized workspace to support efficiency in fast-paced environment
- Prepared and assembled food items according to customer orders.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated kitchen equipment safely while following food safety guidelines.
Education
Bachelor of Fine Arts (BFA) - Interior Design
San Jose State University
San Jose, CASkills
- Administrative Support
- Customer & Vendor Communication
- Accounts support
- Data Entry & Recordkeeping
- Invoice & Documentation Processing
- Record management
- Confidentiality & Accuracy
- Microsoft Office
- Microsoft Excel
- Google Workspace
- Patient Interaction
- Optometric Equipment
- Vision Care
- Revit
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Shift Leader
Phuc Long
03.2024 - Current
Sales & Design Consultant
BoConcept
06.2023 - 12.2023
Architecture Intern
ACS Architects
08.2021 - 05.2022
Optometric Assistant
Emily H Do, OD
07.2021 - Current
Sales Associate
IKEA
08.2019 - 05.2021
Sales Associate
T-Mobile
07.2018 - 03.2019
Food Handler
Bagel Street Cafe
06.2015 - 06.2017
Bachelor of Fine Arts (BFA) - Interior Design
San Jose State University