Itzayana Chavez
North Hollywood,California
Summary
Shift Leader with a strong background in team leadership, operational efficiency, and customer service excellence in a fast-paced restaurant environment. Skilled in leadership, communication, and problem-solving, with a passion for driving growth and innovation. Eager to transition expertise into business roles that foster success and continuous improvement.
Overview
4
4
years of professional experience
Work History
Shift Leader
Panda Express
01.2022 - Current
- Developed excellent interpersonal and leadership skills by training new employees and fostering a collaborative work environment
- Supervised and guided team members to achieve excellent customer service and operational efficiency
- Managed high-pressure situations, such as resolving customer complaints and meeting tight deadlines, with professionalism
- Resolved customer concerns swiftly to maintain satisfaction and loyalty
- Developed an understanding of how data-driven insights can support business growth and streamline processes
- Explored business concepts such as operational efficiency, strategic decision-making, and market analysis
- Gained skills in data analytics, including Python and data visualization tools like Tableau
Teacher Assistant & Administrative Support
Napa Elementary
01.2021 - 01.2023
- Assisted teachers in classroom management, lesson planning, and student engagement.
- Provided administrative support, including filing, data entry, and organizing documents.
- Managed schedules, prepared materials, and coordinated communication between staff and parents.
- Assisted with grading, record-keeping, and maintaining student files.
- Supported office operations by handling phone inquiries and scheduling appointments.
Education
Bachelor of Business Data Analytics - Business Analytics
California State University Northridge
Northridge, CA12.2024
Skills
- Customer Service Focus
- Administrative Skills
- Problem-solving
- Conflict resolution
- Staff training and development
- Team collaboration and leadership
- Proficient in Excel and Word
- Administrative support
Timeline
Shift Leader
Panda Express
01.2022 - Current
Teacher Assistant & Administrative Support
Napa Elementary
01.2021 - 01.2023
Bachelor of Business Data Analytics - Business Analytics
California State University Northridge
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