An Pham
Los Angeles,CA
Summary
Third-year political science student with strong people skills developed through customer service experience and grassroots organization experience. Fast learner and adaptable to new circumstances and challenges paired with in-depth knowledge of POS systems and Microsoft Excel. Customer-oriented candidate familiar with promoting cafe's culture, values, and missions and recognized for upholding and exceeding those standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista and Barista Trainer
Starbucks
Santa Ana, CA
11.2021 - 09.2023
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Increased operational efficiency by developing adaptable staffing plays and reduced PM OTW time by 15% and increased PM day-part sales by over $2,000 dollars nightly.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
Project Manager
Schools And Communities First
05.2020 - 06.2021
- Collaborated with teachers who reached out to the program to outline an after school initiative that would support students that needed extra assistance with homework
- Organized fundraisers to purchase school supplies for teachers in need in the local area and raised over $5,000 for 48 Pre-K to 6th grade classes in the Orange Unified School Districts
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Intern
Bilateral Safety Corridor Coalition
San Diego
01.2019 - 12.2019
- Assisted mentor in developing PowerPoint presentations on the signs of domestic abuse and the mission of BSCC
- Presented to 12 high schools to encourage students to volunteer with non-profit organizations that combat human trafficking which resulted in a 30% increase in volunteer registration in the six month period following the last presentation
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
UCLA
04.2024
Orange Coast College
Costa Mesa, CA04.2024
Troy High School
05.2021
Skills
- Skilled in Microsoft Office
- Effective in project management
- Strong organizational skills
- Work Ethic and Integrity
- Written and verbal communication
- Issue Resolution
- Adaptable
- Customer Service
- Patience and Empathy
- Cash Handling
Accomplishments
- Promoted to Barista Trainer after four months.
- Won "Partner of the Quarter" in 2022 and 2023.
Personal Information
Title: College Student
Projects
Unity Project of California - Organization and Podcast:
- Developed a newsletter program for the organization
- Co-founder of the podcast that advocated for the local community to interact with elected officials to combat issues such as drug and homelessness
- Held conferences with volunteer coordinators of other non-profit organization to explore volunteer opportunities for interns
- Analyzed profiles and categorized volunteers into coalitions that best suited their interests and soft skills
-Formulated timesheets for each coalition as well as schedules to meet organization deadlines
Certification
Food Handlers Card
Languages
Vietnamese
Native or Bilingual
Timeline
Barista and Barista Trainer
Starbucks
11.2021 - 09.2023
Project Manager
Schools And Communities First
05.2020 - 06.2021
Intern
Bilateral Safety Corridor Coalition
01.2019 - 12.2019
UCLA
Orange Coast College
Troy High School