Ana Acosta

Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Explained menu items and suggested appropriate options for food allergy concerns.

Increased sales significantly by upselling higher-end products to customers.

• Recorded accurate and efficient records in customer database.
• Achieved or exceeded company-defined sales quotas.
• Developed, maintained and utilized diverse client base.
• Utilized CRM software to manage customer accounts and track performance metrics.

• Answered questions about menu items, making recommendations upon request.

• Inspected dishes and utensils for cleanliness.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Prepared cocktails, poured beers and often served drinks to customers

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Served food and beverages promptly with focused attention to customer needs.

• Kept bar presentable and well-stocked to meet customer needs.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Explained daily specials and beverage promotions to exceed daily sales goals.