Kaitlyn Vincent
Sioux Falls,SD
Summary
Experienced Server and Bartender skilled in customer service and beverage mixing. Enhanced sales through strategic engagement and staff training while ensuring a welcoming atmosphere. Knowledgeable Shift Manager with expertise in scheduling, inventory management, and team leadership. Committed to maintaining quality standards and streamlining operations for efficiency.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Tinner's Bar & Grill
Sioux Falls, South Dakota
09.2025 - Current
- Delivered exceptional customer service in fast-paced bar and grill environment.
- Prepared and served diverse food and beverage items, ensuring customer satisfaction in a fast-paced environment.
- Monitored customer drink levels, proactively suggesting additional purchases to increase sales.
- Managed cash register operations, ensuring accurate transaction processing.
- Maintained cleanliness and organization of bar area throughout shifts.
- Multitasked effectively in high-pressure situations.
- Assisted in training new servers on menu items and service standards.
- Welcomed guests with a friendly smile and polite demeanor, fostering a welcoming atmosphere.
Shift Manager
McDonald's
Aberdeen, South Dakota
06.2016 - 08.2025
- Managed store operations to streamline daily workflows.
- Directed team performance with actionable feedback to foster growth.
- Scheduled staff to maximize operational efficiency.
- Trained new managers and staff on operational standards.
- Conducted interviews to select qualified candidates.
- Resolved customer complaints to improve service satisfaction.
- Counted tills and processed deposits accurately for financial integrity.
Shoe Sales Associate
Scheels
Grand Forks, North Dakota
10.2021 - 10.2022
- Guided customers in selecting suitable footwear, improving overall satisfaction and sales opportunities.
- Leveraged product knowledge to enhance customer service, creating positive shopping experiences and encouraging repeat business.
- Promoted additional merchandise to increase overall sales volume.
- Processed cash transactions and payments accurately, ensuring smooth customer checkout experience.
- Managed returns while prioritizing sales as the primary focus of the role.
Education
bachelor's degree - arts
Northern State University
Aberdeen, SD05-2024
High School Diploma -
Aberdeen Central High School
Aberdeen, SD05-2019
Skills
- Beverage mixing and safety
- Customer service and support
- Customer complaint handling
- Cash handling and inventory management
- Sales strategy strategies
- Customer engagement techniques
- Employee training and mentoring
- Schedule management and staff scheduling
- Team management and building
- Conflict resolution techniques
- Time management skills
- Interviewing candidates process
- Decision-making abilities
- Work delegation strategies
Timeline
Server/Bartender
Tinner's Bar & Grill
09.2025 - Current
Shoe Sales Associate
Scheels
10.2021 - 10.2022
Shift Manager
McDonald's
06.2016 - 08.2025
bachelor's degree - arts
Northern State University
High School Diploma -
Aberdeen Central High School