Ana Aguila
Miami,FL
Summary
Honest, skilled in managing money, merchandising stock and assisting clients. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Experienced in childrens behavioral care.
Overview
9
9
years of professional experience
Work History
Specialist Underwriter
Whetstone Holdings
, USA
05.2020 - Current
- Developed and implemented specialized procedures for customer service operations
- Provided technical support for customers in resolving complex issues
- Reviewed documents for accuracy prior to submission or publication
Customer Service Cashier
Fresh Market Inc.
Miami, USA
04.2018 - 05.2020
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking
- Greeted customers and responded to informational requests
- Properly verified customer identification for alcohol or tobacco purchases
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Assessed customer needs and upsold products and services to maximize sales
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
Cashier
Burger King
Miami, USA
06.2015 - 04.2018
- Operated cash register, collected payments and provided accurate change
- Trained new employees in cashiering procedures, offering assistance in resolving issues
- Wrapped items and bagged purchases properly to prevent merchandise breakages
Education
Bachelor Of Criminal Justice -
Miami Dade College
05-2025
Associate of Arts - Psychology
Miami Dade College
Miami, FL05-2020
High School Diploma -
Miami Senior High School
06.2017
Skills
- Financial overage analysis
- Product Knowledge
- Customer Service
- Money Management
- Sales and Promotions
- Merchandise restocking
- Cash drawer balancing
- Customer greeting
- Customer assistance
- Training and mentoring
- Cash register operation
- Returns and exchanges
- Payment processing
- Issue resolution
- Exceptional problem solver
- Board Certified Behavior Therapist
- Train, supervise, and evaluate staff members
- Attentive listener
- Extensive experience with Verbal Behavior therapy
- Client-Focused
- Develop/evaluate/modify service plans and behavior intervention protocols
- Trained, Certified in implementation of Practical Functional Assessment and Skill-Based Treatment (SBT) withmaladaptive behaviors (SIB, aggression, and self-stimulatory)
- Researched and evidence based focused
- IEP Knowledge
- Experience in assessing and evaluation utilizing PECS (pictureexchange communication system)
- Parenting skills educator
- Service plans assessment, development, modification, and evaluation
- Professional and Ethical Compliance Code
- Strong Communication Skill
- Communicate effectively to staff members via verbal and/or writtenexplanation and modeling
- Experience and assessing clients using Assessment of Functional Living Skills
Timeline
Specialist Underwriter
Whetstone Holdings
05.2020 - Current
Customer Service Cashier
Fresh Market Inc.
04.2018 - 05.2020
Cashier
Burger King
06.2015 - 04.2018
Bachelor Of Criminal Justice -
Miami Dade College
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
Miami Senior High School